Field Service Engineer

NeuroStar; Minneapolis (MN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Supplemental medical insurance

401(k) with company contribution

Paid time off and Flex-PTO

Long/short term disability

Job summary

Neuronetics is seeking a Field Service Engineer to install, upgrade, maintain, and repair NeuroStar TMS systems across a designated territory. You will provide hands-on mechanical, electronic, and software troubleshooting, with on-site and remote support to minimize downtime.

The role requires 5-7 years of experience servicing electromechanical devices, excellent organization, and strong communication skills. Occasional travel and adherence to field service KPIs are expected.

Qualifications

• AS in Technology or equivalent.
• 5-7 years' experience servicing complex, software-based, electromechanical devices.
• Excellent organizational, communication, and troubleshooting skills.

Responsibilities

• Install, upgrade, maintain, and repair NeuroStar systems and subsystems in a territory; travel may be required.
• Provide in-depth mechanical, electronic, and software troubleshooting.
• Process service dispatches via phone and on-site support to minimize downtime.
• Develop Preventive Maintenance schedules and perform inspections on time.
• Create and maintain a service schedule according to priorities.
• Input all service data into the department database with accuracy.

Skills

Advanced tech troubleshooting

Organized

Strong communication

Travel readiness

Ethical integrity

Critical thinking

Self-motivation

Education

AS in Technology or equivalent

Job description

Position Overview:

The Field Service Engineer is responsible for administrative duties that ensure all technical customer service requirements are satisfied.This position is critical to customer support and reports to the Sr. Regional Field Service Manager.The responsibilities of a Field Service Engineer cover the full range of activities required to maintain Neuronetics' NeuroStar systems. These systems are computer-based, precision, electromechanical medical devices that require specialized technical knowledge for routine maintenance and troubleshooting.

Essential Duties/Responsibilities:

• Responsible to install, upgrade, maintain, and repair the NeuroStar Advanced Transcranial Magnetic Stimulation (TMS) Therapy System and subsystems in a respective territory. Fellow FSE coverage may require national travel on short notice.
• Provides in-depth mechanical, electronic, and software troubleshooting.
• Service Dispatches: Provide phone and on-site technical support for customers to minimize downtime.
• Preventive Maintenance: Responsible for developing a Preventive Maintenance schedule and performing all inspections in a timely manner according to established guidelines.
• Scheduling: Responsible for creating and maintaining a service schedule that addresses all service needs within a respective territory according to established priorities.
• Documentation: Responsible for inputting all performed service into department's database. Responsible for data accuracy within that database for each system in the FSEs territory.
• Logistics forecast and safe storage of field stock: Responsible for ensuring adequate inventory is on hand to complete service activities, and for the safe storage of that field stock.
• Expenses: Maintains all expenses in accordance with company policy.Continuously seeks opportunities to reduce Field Service costs by combining trips and resolving customer issues remotely.
• Instrument Development: Supports instrument development to include serviceability & reliability.Communicates identified issues or customer recommendations to Field Service leadership.
• Product Quality: Quickly identify product problems in the field and communicate this information to Field Service leadership. Participate in root cause analysis and statistical analysis of field quality problems.
• KPIs:
  • Administrative responsibilities timely completion: Service Reports ready to be reviewed by management within 3 business days of on-site work completion, parts shipped within 1 week of replacement, signed installation forms sent to Installation Forms distribution list within 24 hours of completion or same day if EOQ.
  • Accurately and proficiently perform service record, expense, and inventory tracking activities, including all technical writing on Service Reports.
  • Support the company mission by maintaining 100% training compliance.

Knowledge, Skill, and Abilities:

• Advanced electronic and mechanical troubleshooting skills
• Extremely well organized
• Strong written and oral communication
• High attention to detail, precise documentation of database information
• Ability to travel on short notice, overnight stays as needed
• Highest integrity, committed to ethics
• Critical thinking skills, ability to be decisive, and prioritize based on department policy
• Ability to contact customers routinely and schedule service visits in an efficient manner
• Self-motivated, ability to meet objectives without direct supervision

Education and Experience:

• AS in Technology or equivalent
• Excellent organizational, communication, and troubleshooting skills
• 5-7 years' experience servicing complex, software-based, electromechanical devices

Preferred Skills:

• Experience managing a Field Service territory strongly desired
• Experience with medical device systems
• Customer-facing soft skills, ability to de-escalate
• Familiarity with FDA Regulations, QMSR, and ISO 13485.
• Familiarity with returned goods and refurbishment best practices.
• Effective team player
• Driven and highly results-oriented

Physical Requirements:

• Standing/Sitting 40%
• Walking/Bending/Stooping 20%
• Lifting Requirements 70lbs
• Travel by air, rail, auto (90% of time)
• *Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Neuronetics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Neuronetics/Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

*We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Benefits Statement:

• health insurance
• dental insurance
• vision insurance
• optional supplemental medical insurance
• health savings and flexible spending accounts
• company-paid life insurance
• additional voluntary life insurance
• company-paid short term disability
• long term disability insurance
• participation in a 401(k) savings and investment plan with company contribution
• paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time.
• Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual.
• If applicable and required under state law, the successful candidate will also be eligible for paid sick leave.
• These benefits are subject to plan terms, company policies and are subject to change.

GBSP25

About Us

Neuronetics, together with Greenbrook Mental Wellness Centers, delivers innovative mental health treatments through FDA-cleared NeuroStar TMS and Spravato therapies. Our mission is to expand access to life-changing care, combining cutting‑edge technology, compassionate patient support, and clinical excellence to improve lives every day. Join us in making a meaningful impact in the rapidly growing mental health field.