Field Service Engineer

Arcfield; Middletown (RI); On-site; USD 50,000 - 86,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off

Holiday Pay

Short Term Disability

Long Term Disability

Retirement and Savings

Learning and Development opportunities

wellness programs

other optional benefit elections

Job summary

Arcfield in Rhode Island is seeking an entry-level IT intern or early-career support professional who is completing or has recently completed a degree in Information Technology, Computer Science, Computer Engineering, or a related field. The role offers hands-on experience supporting end-user technology in a professional IT environment.

You will assist with desktop and office applications, user hardware, troubleshooting, and basic ticket handling, learning standard IT support processes under

Qualifications

• Must be pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related field.
• Basic understanding of Windows 10/11 and common end-user technology issues.
• Familiarity with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams).
• Interest in networking, Linux, infrastructure, or systems administration.

Responsibilities

• Support desktop and office applications, user hardware, peripherals, and basic troubleshooting.
• Assist with laptop setup and respond to support tickets.
• Help users remotely and in person while documenting common issues.
• Learn standard IT support processes under guidance of experienced staff.

Skills

Windows basics

Microsoft Office

Networking fundamentals

Communication skills

Willingness to learn

Troubleshooting

Education

Associate or Bachelor degree in IT/CS/CE or related field

Job description

Responsibilities

This is an entry-level IT internship or early-career support position ideal for a candidate who is currently completing, or has recently completed, a degree in Information Technology, Computer Science, Computer Engineering, or a related field. The role is designed to provide hands-on experience in a professional IT environment while assisting the IT team with day-to-day end-user technology needs.

The candidate will help support desktop and office applications, user hardware, software, peripherals, and basic troubleshooting requests. Responsibilities may include assisting with laptop setup, responding to support tickets, helping users both remotely and in person, documenting common issues, and learning standard IT support processes under the guidance of experienced IT staff.

This role is a good fit for someone who is interested in building a broad IT foundation and may have a growing interest in areas such as networking, Linux systems, infrastructure support, or system administration.

Qualifications

Required Qualifications:

• BS 0-2 Years of experience, or HS 6-8 years of experience

Preferred Qualifications:

• Currently pursuing, or recently completed, an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical field.


• Basic understanding of Windows 10/11, desktop support, and common end-user technology issues.


• Familiarity with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.


• General understanding of networking fundamentals, such as Wi-Fi, IP addresses, printers, and basic connectivity troubleshooting.


• Interest in learning more about networking, Linux, infrastructure, or systems administration.


• Strong written and verbal communication skills with the ability to interact professionally with end users and IT team members.


• Willingness to learn, take direction, ask questions, and follow established IT procedures.


• Positive attitude with the ability to take initiative on assigned tasks and contribute to day-to-day IT support activities.


• Comfortable assisting with hands‑on tasks such as equipment setup, workspace support, cable management, and minor facilities-related support needs.

Equal Pay Act

Arcfield ’s benefits offerings include, dependent upon position,

• Health Insurance


• Life Insurance


• Paid Time Off


• Holiday Pay


• Short Term and Long-Term Disability


• Retirement and Savings


• Learning and Development opportunities


• wellness programs


• other optional benefit elections

Min: $49,619.87Max: $86,279.33

EEO Statement

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.