Field Service Engineer

BD; Kentucky; On-site; USD 34,715 - 55,517; Full time

Job summary

BD is seeking a Field Service Engineer based in Columbus, Ohio, serving surrounding states. The role involves installing and servicing instrumentation, ensuring customer satisfaction, and maintaining proper inventory.

The ideal candidate will have a minimum of 3 years’ experience troubleshooting instruments, a valid driver’s license, and the ability to travel at least 50% of the time. This position offers a pay range between $25.20 – $40.30 per hour, commensurate with experience and education.

Qualifications

• 3+ years’ experience troubleshooting instruments or similar components.
• Valid driver's license required for regular travel between client sites.
• Ability to lift and maneuver objects weighing up to 50 pounds.

Responsibilities

• Install and service instrumentation ensuring customer satisfaction.
• Maintain proper inventory and ensure vehicles are ready for service calls.
• Manage time and expenses, adhering to guidelines.

Skills

Troubleshooting instruments or components

Communication skills

Diagnostic tools proficiency

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree in Electronics, Engineering, or related fields

Tools

Digital voltmeters

Oscilloscopes

MS Office applications

Mac and PC operating systems

Job description

Field Service Engineer – Columbus, Ohio (serving surrounding states).

Responsibilities

• Install and service instrumentation with minimal supervision according to ISO and GMP standards, providing thorough follow‑up service to ensure customer satisfaction.
• Maintain proper car stock inventory, test equipment, tools, and technical documentation, and ensure company vehicles are ready for service calls according to corporate fleet policy.
• Manage time and expenses, keeping all travel and site‑visit expenses within established guidelines, and handle company‑issued credit cards and travel advances.
• Report quality control and technical problems in detail to the Service Center and System Support Engineering Manager, and interface with other departments to resolve customer issues promptly.
• Represent BD by promoting and maintaining excellent customer relations with high standards of personal appearance, ethical behavior, maturity, and good judgment.

Minimum Requirements

• High School diploma or equivalent.
• Minimum of 3 years’ experience troubleshooting instruments or components.
• Valid driver’s license required for regular travel between client sites.
• Willingness and ability to travel at least 50% of working time.
• Physical capability to lift and maneuver objects weighing up to 50 pounds.

Preferred Requirements

• Associate’s or Bachelor’s degree in Electronics, Engineering, or a related technical/biological discipline.
• Prior experience as a Field Service Engineer, especially with medical devices or similar technical equipment.
• Experience with flow cytometry technology.
• Experience in customer‑facing roles and strong communication skills.
• Proficiency with diagnostic tools (digital voltmeters, oscilloscopes), MS Office applications, and both Mac and PC operating systems.

Compensation

$25.20 – $40.30 USD per hour

Equal Opportunity Statement

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectation or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.