Field Service Engineer

TRUMPF; Iowa (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

TRUMPF is seeking a motivated mobile service technician to support customers in North America as part of the technical service group. You will undergo intensive training and become proficient in installing, maintaining, and repairing TRUMPF lasers and systems.

This role requires extensive travel (international and domestic), strong electrical and diagnostic skills, and the ability to lift up to 70 lbs. A two-year technical degree and 2+ years in related service roles are preferred.

Qualifications

• Two-year technical degree in engineering or related field preferred.
• 2+ years of experience in technical service, field service, repair or customer service.
• Strong electrical and computer systems experience and diagnostic skills.
• Experience with robotics, lasers, automation systems or mechatronics.
• Previous experience with TRUMPF equipment is advantageous.
• Must have experience with hand tools and measurement tools.
• Ability to conduct root cause analysis and explain findings to customers.

Responsibilities

• Support TRUMPF customers in North America as part of the technical service group.
• Participate in training lasting approximately 5–6 months, with ongoing training on products.
• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
• Demonstration and education of lasers and systems to customers and associates.
• Complete basic retrofits, software installations and customer training.
• Complete paperwork on time with high quality.
• Trouble shoot and remedy complex issues.
• Work independently to resolve technical problems and maintain good relationship to customers.
• Must be located within 45 minutes of a major International Airport.
• 100% travel required, both internationally and domestically.
• Ability to lift and transport up to 70 lbs.

Skills

Technical service

Field service

Robotics

Mechatronics

Education

Two-year technical degree

Tools

Electrical measuring tools

Hand tools

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?

Principle Duties & Responsibilities

• Support TRUMPF customers in North America as a part of the technical service group

• Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products

• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality

• Demonstration and education of lasers and systems to customers and associates

• Complete basic retrofits, software installations and customer training

• Complete paperwork on time with high quality

• Trouble shoot and remedy complex issues

• Work independently to resolve technical problems and maintain good relationship to customers

• Modification of machine application data

• Use relevant electrical measuring tools efficiently for trouble shooting

• Participate in continuous technical and other relevant training

• Demonstration and education of lasers and systems to customers and associates

• Provide on-call 24/7 telephone support as required, as a part of rotating on-call support

• Adhere to all company guidelines

• Any additional responsibilities as deemed necessary by management

• Must be located, or ability to relocate, within 45 minutes of a major International Airport

• 100% travel required, both internationally and domestica

• Ability to lift and transport up to 70 lbs.

Education & Experience

Two-year technical degree in engineering or related field preferred, or combination of training and

2 or more years of experience in technical service, field service, repair or customer service required

Strong electrical and computer systems experience and high level of diagnostic skills

Previous experience with robotics, lasers, automation systems or mechatronics required.

Experience with TRUMPF equipment considered advantageous.

Previous experience with hand tools and measurement tools required

Must have strong problem-solving and excellent organization skills

Ability to conduct root cause analysis, document findings and explain to both external and internal customers