Field Service Engineer

Hologic, Inc.; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Hologic, Inc. in Indianapolis, IN is seeking Field Service Engineers to install, service, and maintain our medical imaging products on-site at customer sites. Travel within the territory is required, with a focus on minimizing downtime and delivering excellent customer satisfaction.

You will be responsible for preventative maintenance, repairs, software upgrades, and training customers on basic operation. You will collaborate with sales and service teams, manage parts inventory, and complete

Qualifications

Responsibilities

• Install and service Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) including electrical, mechanical and software components.
• Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
• Assist other Field Engineers as necessary.
• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
• Complete and submit all required paperwork on time and accurately.
• Train customers on the basic operation and use of Hologic products.
• Provide feedback to the District Manager concerning product performance anomalies encountered in the field and make recommendations for service improvements.
• Provide support at conventions, trade shows and customer trials.
• Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
• Manage the assigned territory in an organized fashion.
• Perform PM's on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Skills

Electrical

Mechanical

Software

Job description

AtHologic, a leader in women's health innovation, we empower people to live healthier lives everyday.

Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.

We are growing and are thrilled to be recruiting in theIndianapolis, INarea. Joining a team in ourBreast & Skeletal Healthyou will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

Summary Of Duties and Responsibilities

• Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
• Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
• Assist other Field Engineers as necessary.
• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
• Complete and submit all required paperwork on time and accurately.
• Train customers on the basic operation and use of Hologic products.
• Provide feedback to the District Manager concerning product performance anomalies encountered in the field and make recommendations for service improvements.
• Provide support at conventions, trade shows and customer trials.
• Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
• Manage the assigned territory in an organized fashion.
• Perform PM's on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Qualifications