Field Service Engineer

Fortive; Fort Wayne (IN); On-site; USD 51,300 - 85,700; Full time

Benefits offered by this job

Comprehensive onboarding and ASP certification

Competitive compensation and benefits

Company vehicle and travel support

Job summary

Fortive is looking for a Field Service Engineer in Fort Wayne, IN, responsible for ensuring hospitals have fully functional sterilization equipment. You'll work independently to solve problems, perform installations, and maintain critical systems, impacting patient safety directly.

The role requires a high school diploma with relevant experience and offers competitive compensation, comprehensive training, and a company vehicle for travel.

Qualifications

• 3 years proven experience in customer support or a related field.
• Minimum of two years customer service experience.

Responsibilities

• Partner with sales and clinical teams to deliver solutions.
• Perform installation, maintenance, and repair of ASP systems.
• Respond to emergency service requests from customers.

Skills

Customer service excellence

Strong communication skills

Time management

Teamwork skills

Education

High School diploma with 3 years customer support experience or Associate’s Degree with related work experience

Two-year degree in electronics or related field

Tools

Basic knowledge of Word, Excel, and Access

Service management systems

Job description

Location: Fort Wayne, IN or North Indianapolis, IN

Travel: Local and regional travel within assigned territory, occasional overnight stays

On-Call: Rotating weekend coverage required

As a Field Service Engineer at ASP, you’ll play a critical role in ensuring hospitals and surgical teams have life‑saving sterilization equipment that works flawlessly. You’ll be the technical expert on‑site, solving complex problems, maintaining critical systems, and directly impacting patient safety and clinical outcomes. This is a hands‑on, highly autonomous role with a clear career path, professional development opportunities, and the chance to work with cutting‑edge medical technology.

Responsibilities

• Partner with sales and clinical education field team to deliver our customers with high value business solutions that drive customer loyalty and sustain ASP’s installed base. Work as a part of a multi-functional work group.
• Manage all responsibilities of primary territory, including compliance and documentation requirements.
• Schedule and perform the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
• Performs preventive maintenance and documents performance and maintenance records on equipment.
• Work with leadership and customers and scheduling personnel to schedule all aspects of technical/service work required to support all products supported and serviced by Advanced Sterilization Products technical service business division.
• Provide support to customers related to emergency service. Respond to customer requests for emergency service.
• Determine cause(s), troubleshoot and take corrective action.
• Finish the assigned training and documentation within assigned dates.
• May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation.
• Devises project plans for the installation‑planning phase of new equipment.
• Manage customer expectations on a regular basis before & after various interaction to ensure customer satisfaction.
• Successfully complete activities within the Service Management System (Siebel) through daily updates and documentation.
• Responsible for processing RMA returns to support individual usage of supporting parts and equipment.
• Manage personal "trunk" inventory and complete required audits to support thereof.
• Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer satisfaction issues arise.
• Provide insights/suggestions for design improvement opportunity.
• Beta site support/installation.
• Additional responsibilities assigned as needed.

Physical Demands

• Able to lift 80 lbs. to a height of four (4) feet.
• Operate company vehicles.
• Sitting/driving for long periods of time.
• Occasional airline travel.Excessive standing, bending and stooping.

Work Environment

• Home office (10%) and hospital/surgery center environments (90%).
• Adheres to customer protective, safety, and security protocols.
• This position requires on‑call responsibilities including weekend call coverage on a rotating basis.

Education

• Required:
  • High School diploma with 3 years proven experience in customer support/customer relations/technical support or Associates’ Degree with 3 years related work experience.
  • Minimum of two (2) years customer service experience.
• Preferred:
  • Two (2) year degree in electronics, technology, computer science, electrical engineering or other related major.
  • Four (4) years work experience in a related field (Medical Device).
  • Experience working in a field service environment.

Key Skills

• Demonstrate excellence in providing customer service.
• Highly motivated to achieve top level customer satisfaction in all accounts.
• Ability to perform successfully in a matrix/team environment applying excellent verbal and written communication, time management and teamwork skills.

Computer Skills

• Experience using office based and customized computer programs/applications for territory management and administrative activities.
• Basic knowledge of office‑based computer programs such as Word, Excel and Access, and their application in administrative activities.
• Knowledge of service management systems.

Job Experience

• At least three (3) years experience in a Field Service environment preferably in the electronics or medical device industry, OR minimum of three (3) years experience as a Biomedical Engineer in a hospital environment.
• Knowledge of inventory management practices in order to maintain and account for parts inventory.
• Basic understanding of business practices, processes and associated costs of managing primary territory.

What We Offer

• Comprehensive onboarding and ASP certification programs.
• Competitive compensation and benefits.
• Company vehicle and travel support.
• A chance to make a daily impact on patient safety and healthcare quality.

Fortive Corporation is an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity: This position is also eligible for bonus as part of the total compensation package.

Pay Range: The salary range for this position (in local currency) is 51,300.00 - 85,700.00