Field Service Engineer

Bruker; Eden Prairie (MN); On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Medical & dental plans

Life insurance

Disability insurance

Paid time off

Job summary

Bruker Daltonics in the Midwest seeks a Field Service Engineer to install and support high-resolution mass spectrometry instrumentation, primarily Bruker MBT systems. Based in Minneapolis, MN, you will travel up to 80% to meet customer needs and ensure timely on-site maintenance.

You will train customers, perform remote diagnostics, qualify instruments after service, and collaborate with regional teams to deliver reliable instrumentation and strong customer satisfaction.

Qualifications

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to respond to inquiries and interact with customers.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine if on-site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements for onsite visits or remote assistance.
• Re-qualify the entire instrument after service to verify with complex compounds.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists.
• Perform other duties as required.

Skills

Mass spectrometry

HPLC

NanoLC

Diagnostics & repair

Customer service

Electronics & lasers

Travel 80%

Education

Bachelor's degree in Biotech/Biology/Chemistry

Tools

Mass spectrometers

Analytical instrumentation

Laser technology

Job description

Field Service Engineer

Job Locations

US-MN

ID

2026-19515

Job Function

Tech Support & Service

Base Min

USD $71,000.00/Yr.

Base Max

USD $113,500.00/Yr.

Overview

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 11,000 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Field Service Engineer focused on key account support in the MidwestThe Field Service Engineer will install and support high resolution Mass Spectrometry Instrumentation, mainly focused on the Bruker MBT instruments. This position can be based in Minneapolis, MN.

Responsibilities

• Familiarize and train customers for basic operation of the equipment.
• Perform remote support and diagnostic analysis to determine independently if on site corrective maintenance is required.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via onsite visits, and remote assistance.
• Re-qualify the entire instrument after service repair by running complex compounds for verification, in accordance with customer expectations.
• Secure customer acceptance of installation and maintenance sign-off.
• Perform installation of new systems, preventive and corrective maintenance.
• Communicate and work closely with Service and Support Center, Regional Service Management and Applications Specialists
• Perform other duties as required.

Qualifications

• B.S. in Biotech, Biology or Chemistry related fields or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mass spectrometers.
• Experience troubleshooting HPLC and nanoLC required.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Experience with GLP and working in a regulated environment.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.
• Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environment.
• Focus on the Midwest Region with ability and willingness to travel up to 80% as required by customer demand.
• May require lifting (up to 50 lbs), bending, and squatting and working in laboratory environments.
• Valid Drivers' License issued by state of residence and in good standing.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $71,000.00 and $113,500.00 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

• performance-related incentive
• 401(k) with company match
• an employee stock purchase plan
• medical and dental plans
• life insurance
• short-term and long-term disability insurance
• employee assistance program
• paid time off including vacation, sick time and holidays, and more

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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