Field Service Engineer

Ipsen International Holding GmbH; Connecticut; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid travel time

Per diem

Bonus potential up to 20% of base salary

Job summary

A global engineering company is seeking a Field Service Engineer who will be responsible for servicing equipment across the Northeast US. This remote position requires extensive travel, proficiency in service execution, and strong customer service skills. The ideal candidate should have a high school diploma and 5+ years experience in industrial equipment maintenance, preferably in the heat treatment industry. Competitive benefits including a robust 401(k) plan are offered.

Qualifications

• 5+ years of related industrial equipment operation and maintenance experience required.
• Experience in equipment calibration or thermal testing is a plus.

Responsibilities

• Plan and coordinate service assignments as directed.
• Perform troubleshooting and maintenance of heat treatment equipment.

Skills

Knowledge of the heat treatment industry

Customer service mentality

Mechanical and electrical aptitude

Problem solving and troubleshooting skills

Education

High School Diploma or GED equivalent

Tools

MS Office

Job description

Ipsen is a Drug Free Workplace

Overview

The Field Service Engineer role is a remote position servicing the Northeast US. Travel up to 90% of the time is required and must have a home base within New York or Connecticut. This role involves extended travel during the training period, with assignments away from home for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.

Our robust benefit plan begins on day 1, no waiting period. We offer a generous 401(k) plan with company match, travel time paid, per diem and bonus potential up to 20% of your base salary.

Responsibilities

• Plan and coordinate assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services.
• Ensure first-class service performance in quality of execution, speed of repair, and appearance towards the customer.

Essential Duties and Responsibilities

• Identify technical issues of heat treatment equipment at the customer site
• Execute service jobs at the customer site, including troubleshooting, preventive maintenance, repairs, calibrations, etc.
• Document performed service jobs and record possible warranty claims
• Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
• Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
• Act as first point of contact for customers with existing service contracts
• Plan and schedule service jobs in coordination with the HUB Lead
• Accurately and timely record hours worked and job assignments within the time & attendance system
• Accurately and timely submit expense reports for review and approval
• Works safely and follows all Ipsen safety protocols and policies

Knowledge, Skills and Abilities

• Possess knowledge of the heat treatment industry
• Possess knowledge and ability to maintain heat treatment equipment
• Very good verbal and written communication skills (internal as well as external)
• High level of customer orientation and customer service mentality
• Possess strong mechanical and electrical aptitude and skills
• Knowledge of basic computer operations (e.g., MS Office, ERP, CRM type systems)
• Ability to promote a professional appearance and represent Ipsen positively
• Ability to promote cross-selling opportunities
• Possess good problem solving and troubleshooting skills with a hands-on mentality
• Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
• Ability to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy
• Ability to travel as required via automobile, airplane or other means

Education and Experience

• High School Diploma or GED equivalent required
• 5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program
• Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience is a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran