Field Service, Customer Service Rep General

H2O America; Clinton (CT); On-site; USD 50,000 - 80,000; Full time

Job summary

H2O America is hiring for a Field Services Representative General (Customer Service) to deliver world class service through field activities and account maintenance. Responsibilities include meter change outs, cross-connection testing, and proactive service inspections.

You will troubleshoot issues, perform readings, and ensure safety compliance with company and regulatory rules. The role requires a high school diploma, a valid driver's license, and cross-connection certification (or plan to

Qualifications

• High school Diploma required.
• Cross connection certification required or ability to acquire within a reasonable timeframe.
• Driver's License required.

Responsibilities

• Supports Customer Service by troubleshooting customer issues, including meter problems, water quality issues, and service issues.
• Performs meter change outs as directed to ensure accurate and compliant meter operation.
• Performs cross connection inspection and testing in compliance with the State Department of Health.
• Performs call before you dig activities in a timely and accurate manner.
• Performs service inspection services and meter sets.
• Accurately and efficiently completes meter reading activities as assigned.

Skills

Communication skills

Computer skills

Experience in field service

Education

High school Diploma

Cross connection certification

Driver's License

Job description

We have an opening in our Field Customer Service department for an Field Service, Customer Service Rep General. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).

Job Description

The Field Services Representative General (Customer Service) is responsible for the delivery of world class service to our customers by performing field service activities associated with service delivery and the maintenance of customer accounts.

Based on regional differences and the business needs of the company, responsibilities and percentage of time served performing different tasks may be different from employee to employee. The general responsibilities are listed below, and the day-to-day focus is based on the discretion of the Lead and Supervisor.

• Supports Customer Service by troubleshooting customer issues, including meter problems, water quality issues, and service issues.
• Performs meter change outs as directed to ensure accurate and compliant meter operation.
• Performs cross connection inspection and testing in compliance with the State Department of Health.
• Performs call before you dig activities in a timely and accurate manner.
• Performs service inspection services and meter sets.
• Accurately and efficiently completes meter reading activities as assigned.
• The Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
• Performs other duties or special projects as required or as assigned.

Minimum Qualification

• High school Diploma required
• Driver’s License required
• Cross connection certification required; or ability to acquire certification within a reasonable timeframe
• Ability to work standby rotation
• High proficiency: Communication skills
• Medium proficiency: computer skills
• 6 months or more of related experience

Compensation Type

Hourly Wage

Compensation Range

Grade 3 - Hourly

$ 23.99 - 38.41

Primary Work Location

93 West Main Street

Clinton, Connecticut, 06413

United States

Work Environment and Physical Demands Code

O - Outdoor

EEO Statement Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.