FIELD SERVICE COORDINATOR/MANAGER

Hugg and Hall; Jonesboro (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) Retirement with company match

Generous PTO and paid holidays

Job summary

Hugg & Hall Equipment Company seeks a Field Service Coordinator Manager to lead a team of field technicians across multiple branches from our Glenpool, OK location.

You will manage, dispatch and support technicians, provide real-time troubleshooting, coordinate parts orders, and mentor new technicians. Prior field service and dispatch experience, plus strong leadership and computer skills, are essential in a fast-paced environment.

Qualifications

• 2-3 years of field service technician experience in agricultural, construction, or material handling equipment industries
• High School Diploma or equivalent

Responsibilities

• Manage, dispatch and support a team of field technicians
• Use technical expertise to provide real-time troubleshooting assistance on repair jobs
• Coordinate parts orders across multiple departments and locations to support service and rental departments
• Interview, hire, and mentor new service technicians

Skills

Team leadership

Dispatch experience

Technical troubleshooting

Multi-department coordination

Excellent computer skills

Aerial equipment experience

Education

High School Diploma

Tools

Dispatch software

MS Office

Repair management systems

Job description

Hugg & Hall Equipment Company is seeking a Field Service Coordinator Manager to lead a team of field technicians. This is a unique position that requires a mixture of proven, hands-on experience as a field service technician, strong managerial skills, along with dispatch experience.

This role will be based in our new Glenpool, OK branch and provide leadership across multiple branches.

Key Responsibilities

• Manage, dispatch and support a team of field technicians
• Use technical expertise to provide real-time troubleshooting assistance on repair jobs
• Work across multiple departments and locations to coordinate parts orders, support our rental department, and ensure we provide best in class service repairs
• Interview, hire, and mentor new service technicians

Key Qualifications

• Proven experience as a service technician or mechanic in the agricultural, construction, or material handling equipment industries.
• Resourceful thinker with ability to multitask, prioritize, and solve complex problems in a fast-paced environment
• Advanced mechanical aptitude, professional demeanor, and a safety-first mentality
• Prior experience in a dispatch role
• Excellent computer skills
• Aerial equipment experience is a huge plus

Requirements

• 2-3 years of experience as a field service technician in agricultural, construction, or material handling equipment industries
• High School Diploma or equivalent

What We Offer

• Competitive pay + quarterly incentives and bonus programs = very strong earning potential
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement with company match
• Generous PTO plan and paid holidays

About Us

For 70 years, Hugg & Hall Equipment has been the industry leading, full-service industrial and construction equipment dealership in the South. With locations throughout Arkansas, Louisiana, and Oklahoma, we take pride in providing exceptional customer service and a work environment where our employees feel valued and supported.

Learn more at www.hugghall.com

PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS

• This position is in an indoor office environment with a controlled climate.
• This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen.
• This position will continuously talk, hear, and read in verbal and written communication. And will occasionally stand, walk, and reach with hands and arms.
• This position will continuously use hands to type.

Hugg & Hall Equipment Company is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We place Safety First.

(Initial hire requires passing of pre-employment background check, drug test, and driving record.