Field Service Coordinator - Buda, TX

Southeastern Trench Safety; Buda (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Opifex-Synergy in Texas is seeking a Field Service Coordinator to lead a team of field technicians, deliver excellent customer service, and drive maintenance and repair of construction equipment.

You will hire, train, and develop technicians, dispatch to sites, manage work orders, monitor safety, and build strong relationships with customers while collaborating with the operations team.

Qualifications

• High School Diploma or equivalent required.
• 2-year technical certificate or college degree in a related field optional with relevant experience.
• 5 years of experience in service management for heavy equipment or similar roles.

Responsibilities

• Oversee and direct a team of Field Technicians, providing leadership and support to optimize performance.
• Dispatch field technicians to job sites to meet service demands.
• Assist the Director of Operations in managing service-related tasks and efficiency.
• Supervise opening/closing of work orders for accurate tracking.
• Monitor training progress and schedule on-site/off-site sessions.
• Ensure technicians follow safety policies; enforce disciplinary actions as needed.
• Provide guidance to technicians to resolve customer issues promptly.
• Foster strong customer relationships through high-quality service and communication.
• Collaborate with your manager to meet service metrics and improve delivery.
• Log service calls, create POs, and order parts to maintain records.

Skills

Leadership

Dispatch coordination

Customer service

Training

Safety compliance

Communication

Multitasking

Education

High School Diploma

Technical certificate (2-year)

5+ years service management experience

Related college degree

Tools

MS Office

Heavy equipment knowledge

Job description

Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

The Field Service Coordinator leads their team of field technicians providing excellent customer service, maintenance, and repair to our construction equipment. This position has a direct hand in hiring, developing, and training their team of technicians.

Essential Functions

• Oversee and direct a team of Field Technicians, providing leadership and support to optimize their performance and development.
• Efficiently dispatch field technicians to various job sites, ensuring that resources are allocated effectively to meet service demands.
• Assist the Director of Operations in managing service-related tasks, contributing to the overall efficiency and success of the operations team.
• Supervise the opening and closing of work orders to ensure accurate tracking and control of each field job, facilitating seamless operations.
• Monitor the training progress of service technicians, scheduling both on-site and off-site training sessions as needed to enhance their skills and compliance with industry standards.
• Ensure that all technicians adhere to established safety policies and procedures. Implement disciplinary actions as necessary, in accordance with Opifex policies, to maintain a safe working environment.
• Provide ongoing knowledge and guidance to field technicians, equipping them with the information needed to perform their duties effectively and resolve customer issues promptly.
• Foster strong customer relationships by ensuring the delivery of high-quality service, addressing concerns proactively, and maintaining open lines of communication.
• Work collaboratively with your manager to meet the service department's performance metrics, striving for continuous improvement in service delivery.
• Complete all necessary administrative duties, including logging service calls, creating purchase orders (POs), and ordering parts, to ensure efficient operations and record-keeping.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

• High School Diploma
• 2-year certificate from a technical school, 5 years of experience in service management for heavy equipment, or a college degree in a related field.
• PC proficiency required, particularly in MS Office applications
• Extensive Equipment (OEM product) and maintenance knowledge
• Strong organizational skills
• Ability to build relationships and motivate people

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• Primarily based in a front desk or customer service office setting.
• Climate-controlled workspace equipped with standard office tools (computers, phones, CRM systems).
• Frequent interaction with customers, vendors, and internal staff both in person and through phone/email.
• Regular visits to the adjacent repair shop and outdoor equipment yard to coordinate with technicians or support customer needs.
• Occasional exposure to moderate noise, dust, grease, and heavy machinery during shop or yard visits.
• Outdoor yard visits may involve exposure to seasonal weather conditions such as heat, cold, rain, or wind.
• Uneven terrain and moving equipment in shop/yard areas require proper footwear and attention to safety.
• Must be comfortable transitioning between a professional office setting and a more physically active, industrial environment.
• Requires strong communication, multitasking, and coordination skills across departments.
• Adaptability and situational awareness are key in navigating between administrative and operational responsibilities.

Travel Required

• Yes – 40% - 60% of the time.

Physical Demands

• Requires a moderate level of physical activity and flexibility to support both office and operational tasks.
• Occasional bending, squatting, crouching, reaching, and lifting or carrying of items weighing up to 50 pounds.
• Tasks such as moving materials, tagging equipment, retrieving items from storage, or assisting in the yard/shop may require physical effort.
• Primarily based in an office environment, but includes regular movement between indoor and outdoor areas.
• Walking through the repair shop and equipment yard may involve uneven surfaces, exposure to varying weather conditions, and proximity to active machinery.
• May require extended periods of standing, walking, or sitting at a desk, depending on daily assignments.
• Manual dexterity and visual acuity necessary for using computers, phones, printers, and handling paperwork.
• Must maintain situational awareness in dynamic, multi-use work zones with vehicular and equipment traffic.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance with applicable laws and regulations.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, in accordance with applicable laws and regulations.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Additional Eligibility Requirements

At Opifex-Synergy, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.

Opifex-Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.