Field Service Coordinator

Sunbelt Rentals; Morris (IL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Tuition Reimbursement Options

Job summary

Sunbelt Rentals is seeking a Service Administrator in Morris, IL to maintain truck files, ensure DOT compliance, and coordinate preventive maintenance for both rental and non-rental fleets. You will support warranty recovery and assist with service operations to meet customer needs in a fast-paced environment.

The role requires strong organization, process discipline, and the ability to prioritize service calls. Sunbelt offers a comprehensive benefits package and growth opportunities.

Responsibilities

• Maintains truck files and DOT compliance for both Rental and Non Rental Fleet schedules and coordinates preventive maintenance and inspections on trucks.
• Performs duties as Safety Coordinator regarding DOT Fleet and conducts weekly inspections.
• Assists Service Manager in the warranty recovery process and reviews closed work orders for warranty opportunities.
• Directs parts supply to shop mechanics, branches and customers; screens service calls to meet customer needs.
• Ensures equipment availability, orders parts, and works with vendors on maintenance requirements.

Skills

DOT compliance

Safety coordination

Warranty processing

Fleet maintenance coordination

Job description

Job Description Summary

Service Administrator Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

DUTIES AND RESPONSIBILITIES

• Maintains truck files and DOT compliance for both Rental and Non Rental Fleet Schedules and coordinates Preventive Maintenance and DOT inspections on both Rental and Non Rental Fleet (Trucks)
• Performs duties as Safety Coordinator in regards to DOT Fleet
• Conducts weekly inspections of DOT Fleet
• Monitors Loading and Unloading of on Sunbelt Yard
• Conducts DOS with drivers on a monthly basis
• Assists Service Manager in the warranty recovery process
• Conducts reviews of closed work orders to ensure warranty opportunity has not been missed
• Catalogs warranty parts for validation on manufacturer’s request
• Maintains Compliance with Manufacturer’s issued Service Bulletins
• Assists Service Manager in Customer Damage
• Prepares damage letters and send to customers
• Maintains photographic and physical evidence relating to customer damage
• Directs the supply of parts to shop mechanics, other branches and customers.
• Screens and prioritizes service calls to meet customer needs
• Assures that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Base Pay Range

$20.89 - 28.72 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Paid Time Off

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.