Field Service Area Supervisor (KY, TN, NC)

Eaton; Raleigh (NC); On-site; USD 124,000 - 182,000; Full time

Job summary

A leading electrical solutions company is seeking a Field Service Area Supervisor with supervisory experience and a Bachelor's Degree. This remote position involves ensuring employee safety, developing and leading teams, and driving sales objectives. The ideal candidate will have strong leadership qualities and financial acumen. This full-time role offers competitive compensation in the range of $124,000 - $182,000 annually, along with relocation assistance if needed. Join a company committed to excellence in customer service and employee engagement.

Qualifications

• Minimum of two (2) years of supervisory experience.
• Possess and maintain a valid and unrestricted driver’s license.
• Must be legally authorized to work in the United States without company sponsorship.

Responsibilities

• Ensure safety of employees working in varying voltage environments.
• Recruit and develop skilled team members to ensure professional growth.
• Act as a sales and marketing agent with the Sales Team.
• Develop and manage profit plans and forecasts.
• Handle escalation procedures in a timely and effective manner.
• Demonstrate behavior aligned with corporate citizenship and leadership.

Skills

Leadership qualities aligned with Eaton Leader profile

Financial and business acumen

Collaborative skills

Driving zero incident safety culture

Performance results

Building high performance teams

Leading cross-functionally

Developing and retaining leaders

Driving organizational change

Education

Bachelor's Degree from an accredited institution

Job description

Field Service Area Supervisor

Join to apply for the Field Service Area Supervisor role at Eaton in Eaton’s Critical Power Solutions Division. This position is remote from a home office but will be based in the following geographies: Louisville, KY; Lexington, KY; Nashville, TN; Charlotte, NC; Raleigh, NC. Relocation assistance will be provided if needed.

The expected annual salary range for this role is $124,000 - $182,000. This position is also eligible for a variable incentive program.

The Field Service Area Supervisor is responsible for directing and coordinating the activities of the UPS Field Service regional operations toward achieving sales, profit, and growth goals, while continually improving quality and customer service levels within the UPS service groups. As the window to the local market, the Area Supervisor’s charge is to increase the net present value of Eaton’s relationship with assigned territory customers by driving near‑term revenue and positioning Eaton for larger wins in the future. The Area Supervisor is responsible for leading and developing direct reports, field service electronics technicians, to drive top performance and world‑class customer support.

What You’ll Do

• Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers.
• Assure an effective and skilled team through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, and communication. Provide leadership and direction to ensure professional growth for technicians.
• Act as a sales and marketing agent in conjunction with the Sales Team to ensure top line sales objectives are met. Identify and develop prospective new customers. Keep current on the trends and significant issues in the local marketplace.
• Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a monthly and even daily basis. Responsible for procurement, efficient execution / ability to execute to sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables and turn of backlog and projects.
• Handle escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable.
• Be a good corporate citizenship and demonstrate behavior aligned with the Eaton Leadership profile.

Qualifications

Required (Basic) Qualifications

• Bachelor’s Degree from an accredited institution
• Minimum of two (2) years of supervisory experience
• Possess and maintain a valid and unrestricted driver’s license
• Must be legally authorized to work in the United States without company sponsorship

Preferred Qualifications

• Experience leading a remote team
• Strong knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
• Large technical project leadership experience
• Previous experience with hyperscale customers

Skills

• Demonstrated leadership qualities aligned with the Eaton Leader profile.
• Strong financial and business acumen.
• Strong collaborative skills; ability to successfully work in a matrix environment.
• Demonstrated success in: a) driving zero incident safety culture; b) performance results; c) building high performance teams; d) leading cross‑functionally; e) developing and retaining leaders; f) driving organizational change.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Appliances, Electrical, and Electronics Manufacturing