Field Service Analyst – Data Platform Support (Travel 25%)

RavenTek Business Group; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology solutions firm is looking for a Field Service Representative Analyst to provide operational and technical support to advanced data platform users. Key duties include delivering training, troubleshooting issues, and gathering feedback to enhance platform capabilities. Candidates should have a bachelor's degree in a relevant field and experience in training and operational environments. Knowledge of programming languages like Python or Java is essential. This position is full-time based in Washington, D.C.

Qualifications

• Strong understanding of operational and analytical workflows.
• Technical background with working knowledge of programming languages.
• Ability to communicate complex concepts clearly.

Responsibilities

• Provide desk-side training and support to users.
• Conduct classroom training sessions.
• Identify gaps in current user workflows.
• Engage with users to improve use cases.

Skills

Operational workflows

Analytical workflows

Python

Java

JavaScript

TypeScript

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Foundry

Gotham

Gaia

Job description

A leading technology solutions firm is looking for a Field Service Representative Analyst to provide operational and technical support to advanced data platform users. Key duties include delivering training, troubleshooting issues, and gathering feedback to enhance platform capabilities. Candidates should have a bachelor's degree in a relevant field and experience in training and operational environments. Knowledge of programming languages like Python or Java is essential. This position is full-time based in Washington, D.C.