Field Service Agent II

DHL Express; Sacramento (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Training opportunities

Job summary

DHL Express is seeking a Service Agent to support operations at the service center, handling customer service, billing, tracking inquiries, and payroll-related tasks. The role involves coordinating pickups, processing shipments, and ensuring compliance with safety and regulatory standards.

Candidates should have a high school degree, prior customer service experience, strong communication skills, and be able to pass FAA, TSA and CBP checks to obtain a SIDA badge.

Qualifications

• High School degree or equivalent required.
• Prior customer service or support experience preferred.
• Strong verbal and written communication abilities.
• Proficient with Microsoft Office products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background checks to obtain SIDA badge.

Responsibilities

• Provide customer service, sales and operational support for the Service Center.
• Answer phones and greet visitors.
• Resolve billing problems related to the Service Center.
• Research shipment tracking requests and provide feedback.
• Communicate with Sales/Service to resolve customer issues.
• Assist with procedures including sorting, loading/unloading, documentation and payments.
• Dispatch pickup and delivery information and arrange daily schedules.
• Assist with import/export documentation and customs clearance where applicable.

Skills

Strong communication skills

Customer service experience

MS Office proficiency

Education

High School degree or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL is currently hiring for a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.

Pay-$25.17-$33.56

Key Responsibilities:

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills & Qualifications:

• High School Degree or Equivalent required
• Previous experience in customer service/support or related field
• Strong Communication Skills (both oral and written)
• Proficient in Microsoft Office Products (Outlook, Excel, Word)
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Physical Requirements:

• Must be able to lift up to seventy (70) lbs. occasionally
• Must be able to lift forty (40) lbs. frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.