Field Service Advisor

Equipment Experts Inc

Tacoma (WA)

On-site

USD 30,307 - 37,195

Full time

14 days+

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Benefits offered by this job

Healthcare/Vision/Dental coverage after 90 days

Sick Leave

Vacation Leave, starting at two weeks

401k plan

Weekly Production Bonuses

Job summary

A local service company in Tacoma seeks a Field Service Advisor to dispatch technicians, handle invoices, and ensure excellent customer service. Ideal candidates will have a High School Diploma and strong communication skills, along with a problem-solving mindset. This full-time role offers benefits including healthcare, sick and vacation leave, and competitive bonuses, with a focus on collaboration and customer satisfaction.

Qualifications

Ability to read and comprehend technician service order write-ups.
Ability to document customer concerns and service order updates thoroughly.
Demonstrated analytical, problem-solving, and decision-making ability.

Responsibilities

Dispatch field technicians to service calls and planned maintenance.
Accurately invoice completed work and estimate additional repairs.
Maintain a clean and organized work environment.

Skills

Communication Skills

Problem Solving

Organizational Skills

Mechanical Understanding

Education

High School Diploma/GED

Job description

Equipment Experts Inc provided pay range

This range is provided by Equipment Experts Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/yr - $27.00/yr

Position Summary

The Field Service Advisor is responsible for dispatching field technicians to service calls and planned maintenance, accurately invoicing completed work, and estimating additional repairs needed. The Field Service Advisor plays a crucial role: aligning excellent customer service and dispatch abilities with our customers' need to deliver excellence safely. This position is highly collaborative, internally and externally facing, and requires a high level of customer service and communication skills.

About Equipment Experts

Equipment Experts, Inc. is proud to have been named one of Seattle Business Magazine's 2023 and 2024 Best Companies to Work For! https://seattlemag.com/best-companies/sizes/small

Our company operates most of its service work around the Puget Sound area and has performed occasional service work in neighboring states including Alaska, Oregon, Idaho, and Utah. Equipment Experts' mission is to drive our customers' ability to deliver excellence safely, impacting people through the power of production. We work on a wide variety of equipment from diesel trucks, forklifts, heavy equipment, aerial equipment, air compressors, and generators. Our core values are the backbone of our business and guide our hiring process: we operate with Safety, Integrity, Communication, Alignment, Accountability, and are Results oriented.

Performance Objectives

Ability to communicate in both a timely and effective manner
Have a basic understanding of system function on a machine
Maintain a clean and organized work environment
Being an accountable, punctual, and dependable team member
Conducting follow up with customers and technicians on pending jobs and finding solutions to move forward
Have an intuitive approach to problem solving
To quickly and concisely document service order updates in real time

Scope of Work

Heavy duty trucks
Forklifts
Heavy Equipment
Aerial Equipment
Minor fleet automotive work

Requirements

Capabilities and Key Competencies

Ability to read and comprehend technician service order write ups
Ability to transfer basic understanding and knowledge about mechanical systems between different types of equipment
Demonstrated analytical, problem solving, and decision-making ability
Ability to thoroughly document customer concerns and service order updates
Ability to effectively utilize company computer, email, and IP phone system
Ability to take rotating on call shift (phone only) for emergency dispatch of established customers

Education & Experience

High School Diploma/GED

Physical Requirements

Ability to lift minimum of 10 pounds occasionally
Wear required personal protective equipment as required
Sit for multiple hours at a time

Benefits

Healthcare/Vision/Dental package available after 90 days
- Employee's premium for Healthcare/Vision is covered 100% by Equipment Experts
- Competitive rates for dependents healthcare coverage
Sick Leave
Vacation Leave, starting at two weeks, accrual
Supplemental Insurance available
401k plan
Company events
Weekly Production Bonuses
Six major holidays paid