Field Reimbursement Services

McKesson; United States; Remote; USD 84,000 - 141,000; Full time

Job summary

McKesson is seeking a Field Reimbursement Manager to lead reimbursement education and support for a Fort Worth, TX territory. You will educate offices on benefit investigation, prior authorizations, and claims guidance, while coordinating with manufacturers and internal teams to ensure optimal patient access.

The role requires travel, strong presentation skills, and deep knowledge of Medicare and commercial coverage. Remote work is allowed with extensive field visits and CRM-based accountability.

Qualifications

• 4-year degree in related field or equivalent experience.
• 4+ years of healthcare related reimbursement experience.
• Experience with Buy & Bill and/or Specialty Pharmacy.
• Experience with Medicare and Commercial insurance coverage.
• Strong presentation and communication skills.
• Ability to manage multiple priorities and stay organized.
• Proficient in PowerPoint and virtual meeting tools.

Responsibilities

• Provide on-site and on-demand education for office staff on reimbursement challenges and services.
• Educate on Benefit Investigation, Prior Authorization, and Medicare/Commercial coverage.
• Support case management, billing/coding updates, and patient assistance programs; collaborate with case manager.
• Set up appointments, outbound calls, and coordinate with physicians and manufacturer representatives.
• Monitor territory performance and report trends quarterly to clients.
• Compile provider/manufacturer information for reimbursement databases and maintain FRM CRM records.

Skills

Healthcare reimbursement

Presentation skills

Interpersonal skills

Written and oral communication

Organization

PowerPoint

Web Meetings

Education

4-year degree or equivalent experience

Tools

PowerPoint

Web Meetings

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The CoverMyMeds Field Reimbursement Manager (FRM) is responsible for managing an assigned territory focused on supporting Reimbursement and Patient services by providing assistance with patient reimbursement challenges for a specific drug (including Benefit Investigation, Prior Authorization,Claims Assistance, and Appeals) and educating the office on Payer landscape and services available through both remote interaction and on-site training. This position is client-facing and customer-facing and requires the ability to build relationships with physician offices as well as manufacturer representatives to effectively deliver services based on customer specific preferences. The Field Reimbursement Manager works independently in a fast paced, highly visible environment as well as collaboratively with the internal program hub support services to ensure all customer needs are met. FRM will frequently interact via telephone with providers and internal staff to arrange site visits, Manufacturer trainings, and educational training venues. Must have a solid working knowledge of Medicare and Commercial insurance plans and benefit structures in order to relay detailed benefit information and maximize the customer experience. Position will require travel, project management and/or account coordination based on client expectation.

Required: Candidate must live within the Fort Worth, TX.

Key Responsibilities

• Provide on-site and on-demand education (including Lunch and Learns or Dinner presentations) for the office staff in regard to Reimbursement challenges and support services that are available.Office interaction will include education and reimbursement support. On-site/virtual interactions will average 15 per week. These activities are recorded in FRM CRM daily with reporting to manager weekly.
• Educate on Benefit Investigation, Prior Authorization Process, Support Center Services, Medicare and Commercial coverage and patient communication streams. Monthly activity reporting captures educational topics at FRM level reportable to client based on client expectation. This trended data is also reported quarterly to client.
• Reimbursement Support on Case management, billing and coding updates, appropriate claims submission, Specialty Pharmacy, Medical Benefit Interpretation, understanding medical necessity, claims and appeal assistance, information related to co-pay assistance and patient assistance programs. FRM will collaborate with case manager on average of 4/month and ad hoc as needed for escalations. These interactions are tracked in FRM CRM and hub system.
• Responsible for setting up appointments and completing outbound calls to targeted offices. Assist in completing backlog casework. Additional day-to-day in-office work. Interface with physicians and manufacturer representatives to obtain and provide patient and provider specific information. All FRM interactions/activities are tracked in FRM CRM which are reportable to management and client.
• Monitor program performance for physicians and manufacturer representatives in accordance with expectations. Territory performance will be monitored via FRM CRM dashboard daily. Trending results will be identified through quarterly reporting. Additionally, clients have the option to survey customers on program performance.
• Research and compile provider / manufacturer representative specific information for reimbursement database. (Includes account profiles) FRM will create a facility database on each new provider in FRM CRM. All interactions/activities are built utilizing this database.

Minimum Job Qualifications

• 4-year degree in related field or equivalent experience
• 4+ years of healthcare related reimbursement experience

Business Experience

• Strong medical reimbursement experience with Buy & Bill and/or Specialty Pharmacy.
• Experience supporting GLP-1 and Cardiology products
• Experience in the healthcare industry including, but not limited to insurance verification, prior authorizations, and/or claim adjudication, physician’s office or clinics.
• Must have Medicare and commercial insurance coverage experience.
• Must be able to deliver and document benefit investigation outcomes and relay status reports on a regular basis.
• Proven presentation skills and experience
• Proven ability to effectively handle multiple priorities and excellent organizational skills
• Strong Computer literacy to include PowerPoint and Web Meeting experience

Specialized Knowledge/Skills

• Previous field experience, a plus
• Previous experience with specialty pharmacy a plus
• Account management experience, a plus
• Excellent Interpersonal skills.
• Excellent written and oral communication skills
• Problem solving and decision-making skill

  Working Conditions

  General Office Demands – Remote, WFH

  Travel Requirements

  Must reside in territory - Fort Worth, TX.
  Must be able to travel80%(4 days a week) via automobile or plane
  Must have a valid driver’s license with a clean driving record/ MVR

  Physical Requirements (Lifting, standing, etc.)

  Possible long periods of sitting and/or keyboard work. General office demands.

  Our Base Pay Range for this position

  $84,300 - $140,500

  McKesson is an Equal Opportunity Employer

  McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

  McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

  Join us at McKesson!