Field Reimbursement Manager, Oncology - (MS/AR) - Johnson & Johnson HCS, Inc.

6077-Johnson & Johnson HCS Inc. Legal Entity; Titusville (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Johnson & Johnson Innovative Medicine's Field Reimbursement Manager role covers oncology patient access across MS/AR, requiring on-site HCP engagement and education. You will educate providers on reimbursement pathways, coding, and payor processes while collaborating with sales and PECS teams to improve patient access to Janssen therapies.

The position demands 5+ years of related experience, strong communication, and travel up to 50% with a focus on payer strategies and patient affordability.

Qualifications

• Bachelor’s degree required; MBA/MPH preferred.
• Minimum of 5 years of relevant professional experience.
• Experience with pharmacy and medical/buy & bill benefits, coding, and billing.

Responsibilities

• Proactively educate HCPs on reimbursement processes and coding requirements for core and launch oncology products.
• Collaborate with field support team members (sales reps, key account managers) and serve as reimbursement expert for the local team.
• Address critical access and affordability issues for patients with a sense of urgency.
• Partner with managed care colleagues to understand current policies and potential changes.
• Conduct field-based reimbursement education and problem-solving aligned to FRM Rules of Engagement.
• Build strong relationships with Oncology accounts and manage territory logistics and planning.

Skills

Account Management

Reimbursement

Payer education

HCP engagement

Field-based sales

Strong communication

Education

Bachelor’s degree

MBA or MPH preferred

Tools

Salesforce CRM

Microsoft Word

Excel

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

Our Credo: Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Pharmaceutical Sales Job Sub Function: Sales – Pharm (No Commission) Job Category: Professional All Job Posting Locations: Arkansas (Any City), Mississippi (Any City)

Job Description: Field Reimbursement Manager, Oncology - (Mississippi/Arkansas) - Johnson & Johnson HCS, Inc.

About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager for the Mississippi/Arkansas territory. This is a field-based position where the territory includes Mississippi and Arkansas. PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Job Description: An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Janssen therapies, to help overcome challenges to fulfillment, on‑boarding, and adherence. The Field Reimbursement Manager (FRM) is responsible for serving as the primary field-based lead for proactive education, assistance, and issue resolution with healthcare providers (HCPs), and their office staff, with respect to patient access to J&J Oncology therapies. This role involves investing time (minimum 50%) on‑site with HCPs, assessing their education needs and facilitating collaboration with various stakeholders.

A Day in the Life Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Primary Responsibilities:

• Proactively educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.) for core and launch oncology products.
• Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team.
• Act with a sense of urgency to address critical access and affordability issues for patients.
• Partner with managed care colleagues to understand current policies and potential future changes.
• Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement.
• Build strong, trust‑based relationships with customers in all assigned Oncology accounts.
• Manage territory logistics, routing, and account business planning.
• Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements.
• Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs.
• Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS.
• Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial).
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training.
• Market Access Expertise: Extensive knowledge of medication access channels (i.e., pharmacy and medical benefit including buy & bill and/or assignment of benefit (AOB) across multiple sites of care.
• Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials.
• Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff.

Qualifications:

Required Bachelor’s degree (preferably in healthcare or business/public administration). An advanced business degree (MBA), or public health (MPH)) is preferred. Minimum of 5 years of relevant professional experience. Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationship. Demonstrated expertise with both pharmacy and medical/buy & bill benefits, coding, and billing. Reimbursement or relevant managed care experience (revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes). Ability to establish relationships, collaborate, and influence across a matrix organization. Problem‑solving ability to navigate challenging access scenarios and identifies solutions in a timely and efficient manner. Superior communication skills (written and verbal) and efficient follow‑through. Experience in working with patient support HUB services. Valid US driver’s license and a driving record in compliance with company standards. Ability to consistently engage HCPs mostly in person, maintain up to 50% travel, with occasional overnight stay. Permanent residence in the listed territory. Preferred Oncology disease state experience. Advanced degree and/or relevant certifications in prior authorization and/or billing and coding. Strong market access acumen as it relates to payer approval processes and business acumen. Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement of pharmaceutical and biotechnology products. Excellent technical knowledge and expertise in payer policy, including all elements of reimbursement (coding, coverage, and payment) is preferred. Demonstrated competence with salesforce.com CRM use, Microsoft Word, and Excel. Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time.

Required Skills:

Preferred Skills:

• Account Management
• Coaching
• Competitive Landscape Analysis
• Compliance Management
• Consulting
• Cross‑Functional Collaboration
• Escalation Management
• Fact‑Based Decision Making
• Finance and Accounting Platforms
• Financial Reports
• Market Access Reimbursement
• Market Opportunity Assessment
• Performance Measurement
• Pricing Strategies
• Process Improvements
• Strategic Thinking
• Technical Credibility

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

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