Field Reimbursement Manager, Neuroscience - (Phoenix, AZ ) - Patient Engagement & Customer Solutions (PECS)

Johnson Johnson; Phoenix (AZ); On-site; USD 95,000 - 130,000; Full time

Job summary

Johnson & Johnson Innovative Medicine's Field Reimbursement Manager (FRM) role in Phoenix, AZ covers the Phoenix, Mesa, Scottsdale, and Glendale area. You’ll educate healthcare providers on reimbursement processes, coordinate with field support, and address access and affordability challenges for Janssen therapies.

On-site engagement with HCPs may reach up to 50% of time, with strong cross-functional collaboration.

Qualifications

• Experience with medication access channels and payer interactions.
• Ability to educate HCPs and staff on reimbursement processes.
• Strong collaboration with sales, marketing and medical teams.

Responsibilities

• Educate HCPs on reimbursement and coding requirements.
• Collaborate with field support and account managers; serve as access and reimbursement expert.
• Lead compliant access discussions with the field team; address access barriers.
• Use data to proactively resolve access and affordability issues for patients.
• Develop and maintain relationships with customers across assigned accounts.
• Manage territory logistics and account planning; stay informed on market dynamics.

Skills

Reimbursement knowledge

Stakeholder engagement

Account management

Field education

Sales collaboration

Education

Bachelor's degree

Job description

Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales - Pharm (No Commission)

Job Category:

Professional

All Job Posting Locations:

Phoenix, Arizona, United States, Scottsdale, Arizona, United States

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson & Johnson Innovative Medicine's Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager for the Phoenix, AZ territory, which includes Phoenix, Mesa, Scottsdale, and Glendale, AZ.

PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Job Description:

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Janssen therapies, to help overcome challenges to fulfillment, on-boarding, and adherence.

The Field Reimbursement Manager (FRM) is responsible for serving as the primary field-based lead for education, assistance, and issue resolution with healthcare providers (HCPs) and their office staff, with respect to patient access to J&J Neuroscience therapies. This role involves investing time (up to 50%) on-site with HCPs and HCP staff, assessing their education needs and facilitating collaboration with various stakeholders.

A Day in the Life

Every patient's healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Primary Responsibilities:

Primary responsibilities include the following. Other duties may be assigned.

• Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.)
• Effectively collaborate with field support team members such as sales representatives and key account managers and serve as access, fulfillment, and reimbursement expert for the local team
• Lead compliant access and fulfillment discussions with field support team members
• Utilize data and account management skills to proactively address access barriers
• Act with a sense of urgency and accountability to address critical access and affordability issues for patients
• Partner with managed care colleagues to understand current policies and potential future changes
• Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement
• Build strong, trust-based relationships with customers in all assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements
• Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs
• Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS. Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial).
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training

Experience & Skills:

Extensive knowledge of medication access channels (i.e.,