Field Property Claims Adjuster

Liberty Mutual Insurance; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Mileage reimbursement

Company-provided vehicle

Job summary

Liberty Mutual Insurance is seeking a Field Property Claims Adjuster in the Charlotte, NC area. This role involves traveling locally to insured homes, assessing damage on site, and providing empathetic support to help customers recover from property damage.

The position requires handling claims from first notice of loss through final closure, with training and potential catastrophe duty. A sign-on bonus is available for experienced and licensed hires.

Qualifications

• Bachelor’s degree or equivalent experience with at least 1 year of directly related experience
• Strong written and verbal communication skills
• Ability to obtain proper licensing as required
• Demonstrated understanding of building construction principles
• Ability to manage multiple priorities and organize your day

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair
• Handle moderate to complex claims independently from first notice of loss to final closure
• Travel locally to insured homes within Charlotte area and work in the field daily
• Explain loss coverage and assist policyholders with itemization of damages and emergency repairs
• Coordinate with contractors and other vendor services for replacement and repairs
• Potentially be called for catastrophe duty

Skills

Customer service

Negotiation

Time management

Communication

Multisystem computer skills

Licensing readiness

Building construction knowledge

Education

Bachelor’s degree or equivalent experience

Tools

Claims systems

Job description

Description

Join us as a Field Property Claims Adjuster where you’ll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowner’s property. This is a role where people who love every day to be new, different and exciting, can thrive – you’ll be traveling on the road to meet customers in person, providing hands‑on assessment of damage and empathetic support.

The Field Property Claims Adjuster will be traveling locally to insured homes within Charlotte, NC (28272) and surrounding areas. To be successful within the role, candidates should live within or near this area.

Sign‑On Bonus Available! We’re offering a sign‑on bonus for experienced and actively licensed new hires.

What you’ll do

• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.
• Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure.
• Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• May be called upon for catastrophe duty.

Position details

• Territory‑based work:Most workdays will be spent in the field within your assigned local territory, giving you the opportunity to work directly with customers and gain hands‑on experience.
• Training & support:To set you up for success, you’ll participate in a comprehensive 5‑month training program, which includes:
  • Primarily virtual and on‑the‑job learning.
  • Two short in‑person training sessions (Weeks 4 and 7) at our Lewisville, TX office.
  • Limited overnight travel for training and team meetings (typically less than 10%).
• Mileage Reimbursement:This role offers mileage reimbursement. You may qualify for a company‑provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process.

Qualifications

• Working knowledge of claims handling procedures and operations.
• Proven ability to provide exceptional customer service.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi‑faceted systems.
• The capabilities, skills and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
• Ability to obtain proper licensing as required.
• The ability to handle multiple competing priorities and organize your day.
• Strong time management and organizational skills.
• Demonstrated understanding of building construction principles.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well‑being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

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