Field Property Claims Adjuster

CLM Dallas Chapter; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Mileage reimbursement

Company-provided vehicle after mileage

Job summary

Liberty Mutual Insurance in Austin, TX is seeking a Field Property Claims Adjuster to help customers through the claims process and restore their homes after damage. You'll travel locally to insured properties, conduct on-site damage assessments, and provide empathetic support.

The role includes a comprehensive 5-month training program (virtual and in-person sessions in Lewisville, TX), mileage reimbursement, and potential for a company-provided vehicle after mileage criteria are met.

Qualifications

• Knowledge of claims handling procedures.
• Proven ability to deliver exceptional customer service.
• Strong negotiation skills.
• Ability to manage workload independently.
• Strong written and oral communication.
• Computer skills with multi-system usage.
• Bachelor's degree or equivalent; 1 year related experience.
• Ability to obtain proper licensing as required.
• Ability to handle multiple priorities.
• Understanding of building construction principles.

Responsibilities

• Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete estimates of repair for the covered damages.
• Handle moderate to complex claims independently from first notice to final closure.
• Work in a vehicle daily in the field with desk work occasionally.
• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Coordinate vendor services such as contractors, emergency repair, cleaning services and replacement services.
• May be called upon for catastrophe duty.

Skills

Claims handling procedures

Customer service

Negotiation

Time management

Communication

Building construction principles

Licensing

Multi-system computer skills

Education

Bachelor's degree or equivalent experience

Job description

Description

Join us as a Field Property Claims Adjuster where youll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowners property. This is a role where people who love every day to be new, different and exciting, can thrive youll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support.

Position

Company : Liberty Mutual Insurance

Location : Austin, Texas

Description

Join us as a Field Property Claims Adjuster where youll be responsible for helping our customers navigate the claims process and get back on their feet following damage to the homeowners property. This is a role where people who love every day to be new, different and exciting, can thrive youll be traveling on the road to meet customers in person, providing hands-on assessment of damage and empathetic support.

The Field Property Claims Adjuster will be traveling locally to insured homes within Austin, TX (78757) and surrounding areas. To be successful within the role, candidates should live within or near this area.

Sign-On Bonus Available! Were offering a sign-on bonus for experienced and actively licensed new hires.

What Youll Do

• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.


• Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure.


• Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.


• Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.


• Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services.


• May be called upon for catastrophe duty.

Position details

• Territory-based work:Most workdays will be spent in the field within your assigned local territory, giving you the opportunity to work directly with customers and gain hands-on experience.


• Training & support:To set you up for success, youll participate in a comprehensive 5-month training program, which includes:
  
  
  
  • Primarily virtual and on-the-job learning.
  
  
  • Two short in-person training sessions (Weeks 4 and 7) at our Lewisville, TX office.
  
  
  • Limited overnight travel for training and team meetings (typically less than 10%).
  
  
  
  


• Mileage Reimbursement:This role offers mileage reimbursement. You may qualify for a company-provided vehicle once mileage requirements are met. Additional details will be provided if you advance in the selection process.

Qualifications

• Working knowledge of claims handling procedures and operations.


• Proven ability to provide exceptional customer service.


• Effective negotiation skills.


• Ability to effectively and independently manage workload while exhibiting good judgment.


• Strong written/oral communication and interpersonal skills.


• Computer skills with the ability to work with multi-faceted systems.


• The capabilities, skills and knowledge required through a bachelors degree or equivalent experience and at least 1 year of directly related experience.


• Ability to obtain proper licensing as required.


• The ability to handle multiple competing priorities and organize your day.


• Strong time management and organizational skills.


• Demonstrated understanding of building construction principles.

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Fair Chance Notices

• California


• Los Angeles Incorporated


• Los Angeles Unincorporated


• Philadelphia


• San Francisco