Field Property Adjuster - Worcester, MA

Claims Journal; Worcester (MA); On-site; USD 57,000 - 110,000; Full time

Benefits offered by this job

Licensing Sign-on Bonus

Job summary

National General is seeking a Field Property Adjuster to manage homeowners claims from inspection to resolution, including damage estimation and coordination with customers across a Worcester-area territory. The role emphasizes independent field work, strong customer service, and regulatory compliance while leveraging Xactimate and related tools.

Ideal candidates have property claims experience, an active adjuster license (or ability to obtain one), and experience handling claims both in the

Qualifications

• Property claims experience required.
• Active adjuster license or ability to obtain one.
• Experience handling claims both in the field and virtually is preferred.

Responsibilities

• Estimate damages for complex first-party homeowner losses.
• Build relationships with internal and external customers.
• Interpret regulatory compliance and fair claims practices.
• Negotiate settlements and document all activities.
• Apply policy interpretations and assist leadership training.
• Suggest process improvements.

Tools

Xactimate

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

As a Field Property Claims Adjuster with National General, you’ll play an important role in helping customers navigate the claims process following a loss. You’ll manage claims from initial investigation through resolution, conducting field inspections, evaluating damages, reviewing applicable coverage, developing repair estimates, and working with customers and other involved parties to reach timely and accurate claim outcomes. This role combines independent field work, critical thinking, technical expertise, and strong customer service. You’ll manage an assigned territory and workload while documenting claim activity, communicating throughout the claims process, and making sound decisions in accordance with applicable policies, procedures, and regulatory requirements.

We're hiring a Field Property Adjuster based near Worcester, Northborough or Natick, Massachusetts. You'll manage property claims from inspection through resolution, including estimating damage, reviewing supplements, handling contents losses, and supporting customers throughout the claims process.

The ideal candidate has property claims experience, strong customer service and organizational skills, proficiency in Xactimate, and an active adjuster license (or the ability to obtain one). Experience handling claims both in the field and virtually is preferred.

Key Responsibilities

• Exhibits mastery estimating fundamentals in order to create estimates of damages on the most complex first party homeowner losses of all severities
• Builds mastered relationships with both internal and external customers
• Interprets regulatory compliance and fair claims practices
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files
• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training
• Recommends process improvements

Supervisory Responsibilities

• This job does not have supervisory duties.

Sign On Bonus:

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

*Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

Customer Service, Negotiation, Organizing, Property Claims, Time Management, Xactimate

Compensation

• Field Property Adjuster Cons I: $56,500.00 - 82,500.00/salary
• Field Property Adjuster Cons II: $60,000.00 - 87,400.00/salary
• Field Property Adjuster Sr Cons I: $68,500.00 - 104,100.00/salary
• Field Property Adjuster Sr Cons II: $70,100.00 - 110,400.00/salary

Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.