Field Project Technician

eBryIT, Inc.; Louisiana; On-site; USD 40,000 - 55,000; Full time

Job summary

eBryIT, Inc. is seeking a Field Service Technician in the United States to provide customer service for an assigned region, respond to calls promptly, and understand customer needs.

You will manage territory, coordinate with dispatch and management, and perform preventive maintenance on scheduled basis. Responsibilities include inventory control, ordering parts, repairing equipment down to the smallest component, and submitting field service and expense reports on time while maintaining a

Qualifications

• Associates degree in a technical discipline such as Computer Science, Information Services, or related field; excellent interpersonal, communication, organizational skills.
• Two years' experience in repair, maintenance, and installation of computers, peripheral equipment, and word processing systems, including at least one year at an intermediate level.

Responsibilities

• Provide customer service support for the assigned region by communicating with customers, responding to calls promptly, and understanding needs and expectations.
• Manage territory by maximizing productivity, keeping dispatch informed, closing calls timely, coordinating with the customer and management, and performing preventive maintenance of equipment on a scheduled basis.
• Manage inventory by accounting for parts usage and returns, use good judgment in parts ordering to optimize resources, and involve management for issues not meeting customer needs.
• Submit accurate expense reports, time cards, field service reports, time off requests, and purchase orders by the deadlines.
• Maintain a consistently positive, cooperative, self-motivated, courteous, and professional attitude as an essential function of this position.

Skills

Interpersonal skills

Communication

Organizational skills

Education

Associate degree in a technical discipline such as Computer Science, Information Services, or related field

Bachelor's degree in a technical discipline such as Computer Science, Information Services, or related field

Tools

Computer repair

Peripheral equipment maintenance

Word processing systems

Job description

• Provides customer service support for assigned region by communicating well with customers; responding to customer calls in a timely manner, and understanding customer needs and expectations.
• Manages assigned territory by utilizing time for maximum productivity; keeping dispatch informed of call status; closing calls in a timely and accurate manner; coordinating with the customer and eBryIT management while resolving trouble calls taking longer than usual, and performing preventive maintenance of equipment on a scheduled basis.
• Manages inventory by accounting for parts usage and returns; uses good business judgment in parts ordering to optimize resources and costs; repairs problem areas down to smallest component(s) when possible; returns bad parts in a timely manner, and involves management in situations not meeting customers’ needs.
• Manages administrative paperwork by submitting completed and accurate expense reports, time cards, field service reports, time off requests, purchase order requests, etc. by the required deadline.
• Displays a consistently positive, cooperative, self-motivated, courteous, and professional attitude as an essential function of this position.

Requirements

EDUCATION/EXPERIENCE: Any combination of education and experience that would provide the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

REQUIRED:

• Associates degree in a technical discipline such as Computer Science, Information Services, or related field; excellent interpersonal, communication, organizational skills; AND/OR
• Two years of progressively responsible experience in repair, maintenance, and installation of computers, peripheral equipment, and word processing systems, of which at least one year is at an intermediate level.

PREFERRED:

• Bachelor's degree in a technical discipline such as Computer Science, Information Services, or related field.
• A+ Certification

KNOWLEDGE OF:

How to repair, maintain, and install computers, peripheral equipment, and word processing systems at an intermediate level.