Field Product Advisor - Vancouver

Pentair plc; Sanford (NC); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee stock purchase program

Job summary

Pentair plc in the United States is seeking a Field Product Advisor to provide expert technical support and training across customer sites, distributors, and events. You will partner with Sales, Warranty, Regional Support Partners, and Training Leadership to ensure product knowledge and installation best practices.

The role emphasizes field presence, post-launch feedback, and strong collaboration with Product and Engineering teams, with travel up to 50% and a focus on building customer

Qualifications

• 5+ years in technical support, product training, or field service.
• Strong interpersonal and communication skills.
• Experience collaborating with third-party service providers.
• Travel up to 50%.

Responsibilities

• Provide on-site and virtual technical support with Sales, Warranty, Support, and Regional Technical Supervisors.
• Lead product training and live demonstrations at customer locations, distributor branches, regional events, and trade shows.
• Assist with field validation, warranty readiness, and feedback loops to Product and Engineering teams.

Skills

Technical support

Product training

Interpersonal skills

Travel expectations

Education

Bachelor's degree

Job description

Job Description: At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a Field Product Advisor to join our Vancouver, BC team. You will deliver expert-level products and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.

You will: Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance. Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards. Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams. Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards. Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.

Key Qualifications:

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
• Strong interpersonal and communication skills, with the ability to simplify complex technical concepts
• Demonstrated ability to manage and collaborate with third-party service providers
• Travel required up to 50% depending on region and event activity

Preferred:

• background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor’s degree

Compensation:

For this full-time position working at this location, the anticipated annualized base pay range will be from $71000 - $131800 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus.

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive.

Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world.

To learn more, visit Pentair.com.