Field POS Install & Support Technician

O'Reilly Auto Parts; Springfield (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Health insurance

Vision and dental insurance

Stock purchase plan

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is hiring for a CounterWorks Installer responsible for installing computer systems and providing help desk support for independent stores.

The role involves testing equipment, setting up POS hardware, training users, and traveling to customer sites as needed. Strong organizational skills and a customer‑focused approach are essential.

Qualifications

• High school diploma or equivalent (GED).
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Word, Excel, etc.

Responsibilities

• Provide technical help support via phone and email for hardware and software inquiries at independently owned stores.
• Perform tests on computer equipment and send stores replacement equipment as needed.
• Install new point of sale hardware and computer systems at customer sites.
• Collaborate with sales staff and site owner to enter data into new and existing software.
• Train new users on software functionality.
• Travel as needed to install hardware at offsite locations.
• Maintain updated inventory of computer hardware.
• Maintain and organize equipment in the warehouse.
• Coordinate with department management on training new installers.
• All other duties as assigned.

Skills

Attention to detail

Time management

Microsoft Office

Reading comprehension

Relationship building

Multitasking

Flexible schedule

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

The CounterWorks Department is responsible for selling and supporting computer systems and providing updates to the computerized jobbers. The department is also responsible for providing and maintaining electronic communications for customers serviced from all distribution centers. This position is responsible for installing computer systems and related help support in independent stores.

Essential Job Functions

Provide technical help support via phone and email for hardware and software inquires at independently owned stores.

Perform tests on computer equipment and send stores replacement equipment as needed.

Install new point of sale hardware and computer systems at customer sites.

Collaborate with sales staff and site owner to enter data into new and existing software.

Train new users on software functionality.

Travel as needed to install hardware at offsite locations.

Maintain updated inventory of computer hardware.

Maintain and organize equipment in the warehouse.

Coordinate with department management on training new installers.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

High school diploma or equivalent (GED)

Strong attention to detail

Excellent time management and organization skills

Proficiency with Microsoft Office Suite (Microsoft Word, Excel, etc.)

Excellent reading and comprehension skills

Ability to handle multiple priorities and adapt to change in a fast-paced environment

Ability to build and maintain strong professional relationships with customers

Flexible availability, including nights and weekends (overnight travel to include the use of rental vehicles and hotel accommodations)

Desired

3 years related experience

Experience in help support

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth
  
  

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.