Field Podder Advocate (Field Based)

Insulet Corporation; Acton (MA); On-site; USD 124,000 - 151,000; Full time

Job summary

Insulet Corporation in Massachusetts seeks an experienced diabetes educator to serve as Field Podder Advocate, guiding new Omnipod 5 users through the first 90 days with personalized clinical support. You’ll partner with healthcare providers and territory teams to reinforce therapy adoption and retention.

This is a full-time, 4-5 month contract role with field-based responsibilities, patient coaching, and targeted follow-ups designed to optimize long-term outcomes and therapy success.

Qualifications

• Associate degree required.
• CPT and CDCES certifications required.
• Professional credentials and state licensure as applicable.
• 2+ years clinical diabetes care experience.
• 2+ years training users of advanced diabetes tech.
• Valid driver's license.

Responsibilities

• Implement the risk-based, retention workflow for patients in territory, post-training.
• Provide clinical support post-training, for patients in territory, as needed.
• Contribute to clinical partnerships with HCPs and clinic staff.
• Own patient follow-up and clinical support throughout the post-training journey.
• Collaborate with Clinical Services Managers, territory teams, and healthcare provider offices.
• Conduct targeted retention outreach, clinical coaching, refresher training, and resource-based interventions.
• Foster strong clinical partnerships that enhance patient engagement and support long-term therapy success.
• Document customer interactions and support activities in accordance with policies.
• Identify and elevate patient barriers, trends, and opportunities affecting retention.

Skills

Clinical education

Communication

Teamwork

Problem solving

Territory management

Technology proficiency

Insulin pump therapy

Education

Associate degree

Certified Pod Trainer (CPT)

Certified Diabetes Care and Education Specialist (CDCES)

Registered Nurse (RN)

Physician Assistant (PA)

Nurse Practitioner (NP)

Pharmacist (PharmD)

Tools

CGM devices

Omnipod systems

Job description

Job Summary

Job Summary This is an exciting opportunity for an experienced diabetes educator or Certified Pod Trainer to make a direct impact on patient outcomes while partnering with one of the most innovative companies in diabetes technology. As a Field Podder Advocate, you'll play a critical role in helping new Omnipod 5 users successfully adopt and remain on therapy by providing personalized clinical support, education, and coaching during their first 90 days. Working closely with healthcare providers, clinic staff, and the local territory team, you'll serve as a trusted clinical resource, helping patients overcome barriers, build confidence, and experience the full benefits of Omnipod therapy. This full-time, 4-5 month contract role is ideal for professionals who are passionate about diabetes care, enjoy building meaningful patient relationships, and thrive in a flexible, field-based environment. Employment Type: Full-time, 4-5 month contract role. Any opportunity beyond the contract would be based on business need, role availability, and individual performance and is not guaranteed.

Position Summary

The Field Podder Advocate is an in-territory, retention-focused clinical role, dedicated to supporting new Omnipod 5 users during the critical first 90 days of therapy. Working in close collaboration with the Territory Manager, Clinical Services Manager, Healthcare Providers and clinic staff, the Podder Advocate will serve as a consistent post-training clinical point-of-contact, proactively engaging customers based on risk assessments and providing targeted clinical support to help them successfully adopt and remain on therapy. Through value-driven clinical support, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Through a structured, risk-based support model, the Field Podder Advocate will assume local patient support, post-initial training, and provide clinical follow-up customized to patients’ level of attrition risk. This role will leverage targeted retention calls, relevant resources, in-person follow-ups and refresher trainings, as needed, to provide high-touch clinical support to patients in their territory. This role will also interface with HCP offices as a clinical partner to provide continuity of care and equip HCP offices to support their patients’ ongoing use of Omnipod. The Field Podder Advocate plays a critical role in improving customer engagement, successful therapy adoption, and long-term therapy continuation by delivering a high-support, seamless, clinically driven post-training experience that helps customers successfully navigate challenges and realize the full benefits of ongoing Omnipod therapy.

We’re Looking For:

• A dynamic professional with a flexible mindset, who excels in delivering clinical excellence, driving exceptional patient outcomes, and educating healthcare providers.
• A proven educator who empowers patients to gain confidence and achieve success in their adoption and ongoing use of Omnipod products.
• A clinical expert with experience in diabetes technology and Omnipod 5, who uses evidence-based insights and professional experience to guide providers toward adoption and ongoing support of Omnipod use among their patients.
• A team-oriented partner who works closely with the territory team and HCP offices to ensure coordinated patient support, continuity of care, and exceptional customer experience.
• A highly organized, self-directed professional who can effectively prioritize patient support activities while maintaining a personalized experience.

Key Responsibilities

• Implement the risk-based, retention workflow for patients in territory, post-training.
• Provide clinical support post-training, for patients in territory, as needed.
• Contribute to clinical partnerships with HCPs and clinic staff.
• Own patient follow-up and clinical support throughout the post-training journey, with a focus on successful therapy adoption and retention.
• Collaborate with Clinical Services Managers, territory teams, and healthcare provider offices to coordinate patient care and support.
• Conduct targeted retention outreach, clinical coaching, refresher training, and resource-based interventions based on patient needs and risk level.
• Foster strong clinical partnerships that enhance patient engagement and support long-term therapy success.
• Document customer interactions and support activities in accordance with company policies and established workflows.
• Identify and elevate patient barriers, trends, and opportunities that may impact retention, adoption, or the customer experience.

Performance Expectations

• Execute the defined retention workflow consistently and within established service expectations.
• Maintain high levels of customer satisfaction and engagement through proactive, retention-intensive clinical support.
• Maintain complete and timely documentation of customer touchpoints, risk reassessments, interventions, and escalations.
• Demonstrate effective collaboration across territory team and with territory HCPs and clinic staff.
• Achieve productivity metrics while successfully managing patient support responsibilities.
• Influence improved therapy adoption, continuation, and retention outcomes within assigned territory.

Skills and Competencies

• Excellent communication skills, both oral and written.
• Strong influencing and collaboration skills with the ability to build and nurture relationships.
• Demonstrated skill educating in a clinical setting (both providers and patients).
• Team-oriented with proven ability to work in a collaborative setting.
• Ability to solve complex problems and take appropriate action.
• Ability to execute territory business strategy.
• Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors).
• Demonstrated expertise managing insulin pump therapy, including patient onboarding, education, troubleshooting, and ongoing support.
• Proven ability to deliver clinical education, facilitate learning, and drive adoption of diabetes technology in clinical practice.

Minimum Qualifications

• Associate degree
• Certified Pod Trainer (CPT)
• Certified Diabetes Care and Education Specialist (CDCES)
• Professional, up-to-date clinical credentials: Registered Dietitian (RD), or Registered Nurse (RN), PharmD, Physicians Assistant (PA), Nurse Practitioner (NP), or other clinical credentials; state licensure (as required per state)
• 2+ years of clinical experience in diabetes care, endocrinology, or a related healthcare specialty.
• 2+ years of direct experience training and supporting users of advanced diabetes technologies including insulin pumps and continuous glucose monitoring (CGM)
• Valid driver's license

Preferred Qualifications

• Bachelor's degree

Additional Information

• Must reside within the geographic area of the assigned territory.
• This position requires regular business travel, mostly by car within a set geographic region.
• Overnight travel and amount of air travel varies by territory, may be as much as 2 - 5 overnights per month.
• Ability to lift, carry and transport up to 30 lbs., professional sales samples and literature.
• For U.S.-based positions only, the annual base salary for this role is $137,280.
• This position requires field-based working arrangements (travel within assigned territory required). #LI-Remote
• The candidate for this role may be employed through a third-party partner of Insulet.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights)

Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customercentric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.