Field Ops Supervisor

Bright; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Comprehensive benefits package

401(k) with employer matching

Job summary

Bright is seeking a Field Operations Supervisor to lead field staff in the timely delivery, setup, removal, and pickup of rental equipment for events in Austin, TX. You will coordinate with sales, dispatch, vendors, and clients to ensure flawless execution and client satisfaction.

Ideal candidates have proven supervisory experience, strong customer service skills, and the ability to manage multiple events in a fast-paced environment.

Qualifications

• Experience in the event industry and supervising staff.
• Strong customer service, problem-solving, and organization.
• Ability to coordinate field activities across multiple events.
• Valid driver's license and ability to pass background checks.

Responsibilities

• Lead field staff for delivery, setup, removal, and pickup of rental equipment.
• Oversee production meetings with sales, dispatch, and vendors for clear communication.
• Promote safety per Bright Safety Plan and ensure PPE use.
• Train staff in time management, equipment handling, and installation.
• Manage labor schedules and monthly goals; assist with fleet management.
• Conduct pre-event site visits and provide dispatch support for routing.

Skills

Event industry exp

Staff supervision

Customer service

Problem-solving

Organizational skills

Bilingual

Tools

Dispatch software

Fleet management systems

Microsoft Outlook

Job description

Description

About Us

From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly.

We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you’ll feel at home here.

About the Job

The Field Operations Supervisor is responsible for guaranteeing safety, efficiency, and client satisfaction in the field. This role manages staff for the timely and successful delivery, setup, removal, and pickup of all rental equipment per the client's specifications, ensuring every event is executed in accordance with the contract in a cost-efficient, accurate, and safe manner. The Field Operations Supervisor works closely with sales, dispatch, vendors, and clients, and reports to the Field Operations Manager and Operations Manager.

What You’ll Do

• Manage field staff for the timely and successful delivery, set up, removal, and pick up of all rental equipment per client specifications
• Oversee production meetings with sales, dispatch, Field Operations, vendors, and clients to ensure effective communication and outcomes
• Promote safety through the Bright Safety Plan, ensuring PPE use and adherence to safety standards
• Lead training in time management, equipment handling, and installation
• Ensure compliance with Bright policies and professional standards
• Assist with fleet management, including repairs, maintenance, and fuel costs
• Manage labor schedules and develop plans to meet monthly goals
• Conduct pre-event site visits to ensure all logistics are accounted for
• Provide dispatch support for efficient routing and meeting client expectations
• Ensure high-quality inventory and installations to guarantee client satisfaction

What You Bring

Required

• Event industry experience
• Proven experience supervising staff, with strong management, mentoring, and leadership skills
• Strong customer service, problem-solving, and organizational skills with attention to detail; adaptable to a fast-paced environment while balancing several events at a time
• Ability to coordinate field activities across daily, short-term, and long-term production objectives
• Computer skills, including familiarity with Microsoft Outlook
• Valid driver's license with a driving record that meets company/insurance standards
• Ability to pass a background check and drug test
• Open availability to work a flexible schedule, including weekends and overtime as needed
• Ability to sit and drive for extended hours and regularly lift and/or move objects 50-100 lbs
• Ability to work in varying weather and noise conditions; regularly required to use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, climb, or crawl; specific vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus
• Event management-related operations experience
• Bilingual skills to communicate with our clients and team members
• Familiarity with dispatch, routing, and fleet management systems

Nice to Have

• Experience with tent installation, staging, or large-scale event structures
• Forklift certification or experience operating warehouse equipment
• CDL or experience driving box trucks / 26-ft vehicles
• Experience reading site plans, CAD layouts, or event diagrams
• Experience with rental management or inventory software (e.g., Point of Rental)
• Familiarity with routing/dispatch software (e.g., Samsara)
• Experience reading site plans, CAD layouts, or event diagrams

What Makes Us Special

Compensation and Benefits

• Competitive pay: $70k - $80k
• Paid time off and company holidays
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • Company-Paid Basic Life and AD&D Insurance
  • Short-Term and Long-Term Disability
  • Telehealth and Wellness programs
  • Flexible Spending Accounts (FSAs)
  • Employee Assistance Program
  • 401(k) with employer matching

Our Culture & Work

• A team that has your back: We work across sales, warehouse, logistics, and operations to make every event successful. When challenges come up, our teams step in and support each other.
• Work that creates real moments: Every event represents something meaningful—a wedding, a celebration, a milestone, or a major gathering. Our work helps create experiences people remember for years.
• Pride in craft and reliability: We deliver consistently and professionally. Our team cares about the details, the quality of our products, and the experience we provide.
• Opportunities to grow: As we continue to expand, we invest in development, training, and career growth across roles, departments, and locations.
• Innovation and creativity: We encourage fresh ideas and empower our teams to find new ways to deliver exceptional events.
• Fun with impact: We work hard, support each other, and take pride in being part of something meaningful.