Field Operations Technician

Firstlight; Town of Colonie (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

401(k) with company match

Paid training

Paid time off

Job summary

FirstLight Field Operations Technicians deploy, maintain and repair backbone network components and customer premises equipment for Internet, hosted phone and PRI services. You will work across multiple vendor platforms including Calix, Ciena, Adtran, Cisco and Polycom, conducting tests, turn-ups and ongoing maintenance.

The role requires practical field experience, strong organizational skills, and a willingness to participate in 24/7 on-call rotations.

Qualifications

• HS diploma or GED with 1–3 years relevant field experience installing/troubleshooting voice and data services.
• Experience with testing and commissioning network installations and service handoffs.
• Understanding of basic safety, power grounding, and field installation procedures.

Responsibilities

• Deploy, maintain and repair backbone network components and cell tower back-haul equipment.
• Perform end-to-end installation, test, turn-up and maintenance of FirstLight services at customer premises.
• Complete facility audits, access procedures, floor plans and rack diagrams with equipment and power data.

Skills

Structured wiring

Circuit testing

Power theory

IP networking

Fiber splicing

Network diagrams

Site surveys

MS Word/Excel/Outlook/SharePoint

Customer service

Education

High School Diploma

Tools

OTDR

Power meters

CAT5 testers

Calix/Telco/Ciena/Adtran/Cisco/Polycom equipment

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Operations Technician

Field Technician NY/PA Full Time IC Albany, NY, US

3 days ago Requisition ID: 1822

Salary Range: $25.00 To $35.00 Hourly

Field Operations Technician

Job Description

FirstLight Field Operations Technicians are responsible for deployment, maintenance, and repair activities on major backbone network components, cell tower back-haul equipment for Mobile Carriers, End-to-end installation, test, turn-up, and maintenance of all FirstLight Enterprise services (Internet, Hosted phone systems, Phone lines, PRI, telephony wiring) on a variety of customer premise equipment (Calix/Telco Systems/Ciena/Adtran/Cisco/Polycom & more).

Works with Provisioning for installation of Service Delivery deployments, Core Network Engineering to facilitate network augments and new network buildouts and with IP Engineering to maintain internal networks. Understands Central Office equipment installation procedures, power & grounding, Fiber Optic splicing and Optical Transport fundamentals. In depth understanding of test equipment for Fiber Qualification (OTDR, Fiber Characterization, Fiber Inspection), RFC circuit testing, Ethernet, TDM, as well as testing power elements of the FirstLight network.

Responsible for preventative maintenance and reporting for facility infrastructure components (i.e. HVAC, Emergency Generators, transfer switching) for all relevant CO/POPS under their area of operation. Must complete and maintain up to date facility audits providing access procedures, floor plans and rack diagrams with detailed equipment, power, and fiber information. Participate in 24/7 On-Call rotation and be available as Essential Personnel in Emergency scenarios.

*This position will be responsible for providing coverage within the following counties: New York: Orange/Rockland/Westchester and New Jersey: Bergen/Passaic/Morris

Preferred essential skills and competencies:

• General knowledge of structured wiring: Copper/fiber optic color codes, general wiring and troubleshooting practices.
• Test circuits and components of telecommunications equipment to isolate sources of malfunctions using power meters, OTDR units, CAT5 testers, and other network diagnostic tools.
• AC / DC power theory & best installation practices
• Basic knowledge of IP networking and troubleshooting skills
• Basic fiber optic fusion splicing and industry standard installation practices
• Reading and understanding CLR/DLR’s, circuit run lists, and network diagrams.
• Perform site surveys and prepare MOP’s and installation instructions with diagrams and pictures.
• Working knowledge of MS Word, Excel, Outlook, and SharePoint.
• Must have strong organizational, time management, communication (verbal and written), and customer service skills.
• Good geographical knowledge of territory to be covered.
• Continually update job knowledge by participating in educational opportunities and/or reading technical publications.
• The position requires the ability to safely lift up to 50 pounds and climb ladders while following all workplace safety protocols and ergonomic best practices.

EDUCATION and/or EXPERIENCE:

High School Diploma (or GED or High School Equivalence Certificate) with a minimum of one (1) to three (3) years relevant experience installing and troubleshooting voice and data services; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver’s license with good driving record. Familiarity with OSHA standards. Ability to pass drug and criminal background checks for carrier access cards.

We offer a competitive base salary as well as an outstanding benefits package including health, dental, vision, and life insurance, short-term and long-term disability, 401(k) with company match, tuition reimbursement, paid training, and paid time off.

About FirstLight:

FirstLight Fiber is a fast-growing telecommunications company in Northern New England and New York, offering a robust suite of advanced telecommunications services, including dedicated Internet access, Metro Ethernet, traditional TDM solutions, IaaS & SaaS Cloud Solutions, SIP trunks, virtual PBX, and Data Center Colocation.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.