Field Operations Technician

American Water Co.; Indian Head (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

American Water seeks a Field Operations Technician to perform field service duties including installation, maintenance, and repair of water distribution systems. You will drive company vehicles, operate tools, read meters, and ensure accurate records while following safety procedures.

Ideal candidates have a High School Diploma and basic technical training, with 0–2 years in mechanical or utility work. Local travel to various worksites; overtime and on-call as needed.

Qualifications

• High school diploma or equivalent; technical coursework preferred.
• Ability to learn water distribution components and safety practices.
• 0–2 years in mechanical, industrial, or utility work; water/wastewater experience desirable.

Responsibilities

• Operate vehicles and equipment to perform field service tasks.
• Install, maintain, and repair water distribution systems.
• Read meters, record data, and ensure accurate billing and records.
• Investigate customer issues and provide timely responses.
• Follow procedures and escalation protocols for abnormal conditions.

Skills

Water distribution knowledge

Reading blueprints/maps

Verbal and written communication

Safety awareness & PPE

Team collaboration

Problem solving

Education

High School Diploma

Technical school coursework

Tools

Meter reading devices

Mobile field apps

Job description

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

Must be available to work the following schedule.

• Monday - Friday 7 AM - 3:30 PM.
• On-call rotation. On-call every 5 weeks.

Primary Role

The Field Operations Technician is responsible for performing field service duties and a variety of manual, technical, and operational tasks related to installation, maintenance, and repair of water distribution systems.

Key Accountabilities

Drive and operate company vehicles and equipment, including dump truck, backhoe and other equipment required to perform field service duties; operate various hand and power tools.

Break asphalt and concrete using pneumatic tools; excavate valves and curb boxes with hand tools; and position pipes, valves, fittings, and related infrastructure.

Tap into pressurized water mains, install repair clamps, flare and connect service piping, and operate valves, hydrants, and related appurtenances.

Operate pneumatic and/or hydraulic boring equipment for line installation and repair activities.

Accurately complete and maintain forms, sketches, field notes, and documentation using maps and system records.

Read meters as required by daily schedules. Perform work in meter boxes, confined spaces, trenches, and excavations.

Obtain and record water meter readings in the company’s service area to ensure accurate billing of customers’ accounts within established timeframes.

Accurately measure pressure and flow at meter to detect leaks.

Perform service turn-ons, turn-offs, and other customer-facing operational tasks in accordance with company procedures.

Investigate and resolve customer service issues, providing professional communication and timely response.

• All other duties as assigned.

Knowledge/Skills

• Ability to learn and understand water distribution system components, including mains, service lines, valves, hydrants, meters, and related appurtenances.
• Ability to learn and understand safe work practices applicable to field operations, including PPE requirements, traffic control, trenching and excavation hazards, confined space awareness, and equipment safety.
• Basic familiarity with mechanical equipment used in field service activities, including valves, meters, hand and power tools, and construction equipment.
• Awareness of emergency response procedures related to field operations and the importance of timely reporting and escalation.
• Ability to perform basic measurements and calculations and accurately record field data with attention to detail.
• Effective verbal and written communication skills, including the ability to clearly report equipment issues, safety concerns, and customer service matters.
• Ability to work collaboratively with operations, maintenance personnel, supervisors, and external contractors.
• Ability to read and interpret basic maps, plans, and utility drawings.
• Basic understanding of piping systems and mechanical principles related to water distribution work, with awareness of electrical safety practices.
• Basic computer proficiency, including use of mobile devices and software for work orders, meter reading, and field documentation.
• Ability to follow established procedures and elevate abnormal conditions or emergencies according to company protocols.

Experience/Education

• High School Diploma or equivalent.
• Technical school coursework in industrial maintenance, mechanical systems, electrical systems, or a related field preferred.
• 0-2 years’ experience in mechanical, industrial, environmental, or utility work.
• Prior water or wastewater treatment experience is desirable.

Certifications & Licenses

• License requirements vary by state. Candidate must obtain license within designated timeframe.
• Valid Driver’s License and ability to pass motor vehicle background check.
• Class E and Class A Operator licenses preferred.

Travel Requirements

Local travel to various worksites.

• Work performed in both indoor and outdoor environments, including exposure to chemicals, odors, noise, and varying weather conditions.
• Potential exposure to dust, pollen, chemicals, and sewage.
• The ability to wear appropriate personal protective equipment is required.
• May be required to work in buildings, in pits, manholes, on scaffoldings or in confined spaces.
• May be exposed to possible operations hazards including fumes and caustic chemicals, heavy machinery, high pressure, slippery surfaces, water/wastewater hazards and electrical equipment.
• Must be able to perform essential functions and meet the physical requirements of the position including ability to stand, climb stairs, and/ or walk and/or sit for long periods of time.
• Ability to safely lift, carry, push, pull, and move tools, equipment, and materials up to 80 lbs. as required.
• Involves crouching, stooping, and kneeling for extended or repeated periods.
• Must be able to safely drive a company vehicle for extended or intermittent periods in varying conditions.
• Frequently enters and exits vehicles.
• Overtime, rotating shifts, weekends, holidays, and/or on-call assignments required depending on operational needs.

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.