Field Operations Team Leader

Mission Mobile Medical; Greensboro (NC); Presencial; USD 75.000 - 80.000; Jornada completa

Descripción de la vacante

Mission Mobile Medical is growing fast and seeking a Field Operations Team Lead to guide a team of Field Operators for mobile health programs providing healthcare services.

You will check in with operators, remove obstacles, schedule staffing, review KPIs, and travel regionally up to 75% to program sites while launching new sites and delivering training to ensure service excellence.

Formación

• Associate or bachelor’s degree in business, operations, or related field.
• At least 2 years of experience in operations, client services, or fleet management.
• At least 1 year leading or supervising a team.
• Experience in mobile health operations or field service preferred.

Responsabilidades

• Lead a team of Field Operators to ensure on-schedule programs.
• Check in with each Operator and remove obstacles to keep programs on track.
• Coordinate maintenance and repairs with Client Services.
• Manage staffing, PTO coverage, and scheduling.
• Review KPIs and report trends to leadership.
• Visit programs on site and deliver training as needed.

Conocimientos

Communication

Organization

Problem solving

Teamwork

Educación

Bachelor's or Associate degree in business/operations

Herramientas

Microsoft Office Suite

Descripción del empleo

Mission Mobile Medical is growing fast—and we’re looking for a Field Operations Team Lead who’s just as passionate about people as we are. This role will be responsible for leading a team of Field Operators for mobile health programs providing healthcare services.

General

As a Field Operations Team Lead, you will:

• Daily
  • Check in with each Field Operator and remove obstacles so programs run on schedule.
  • Confirm daily procedures are completed, including pre-trip inspections and clinic setup/teardown checklists.
  • Partner with Client Services team to schedule timely maintenance and repairs of mobile clinics.
  • Coordinate emergency response for field incidents (breakdowns, accidents, weather, site safety) and document each one.
• Lead one-on-one meetings with each direct report.
• Build and adjust staffing schedules, covering PTO, callouts and coverage gaps.
• Review Key Performance Indicators (KPIs) such as (on-time clinic starts, vehicle uptime, checklist completion, partner satisfaction) and act on gaps.
• Track supplies, fuel and equipment, and flag needs before they affect service.
• Monthly
  • Hold at least one check-in/relationship building meeting with each Program Partner.
  • Review incident, maintenance and expense reports and share trends with leadership.
• Visit each assigned mobile health program on site at least once.
• Deliver training to team members on procedures, safety, and service standards.
• Annually
  • Develop a report highlighting the successes, KPIs, and growth of your programs.
• As Needed
  • Interview, hire, and onboard new Field Operators
  • Support launches of new mobile health programs and partner sites.

Qualifications & Requirements

• Values: Value all people and have a desire to be a Servant Leader
• Attitude: Embrace our culture and our SERVICE values
• Education: Associate or bachelor’s degree in business, operations, or related field. Equivalent field leadership experience will be considered.
• Experience:
  • At least 2 years of experience in operations, client services, or fleet management.
  • At least 1 year leading or supervising a team.
  • Experience in mobile health operations, RV/motorhome systems or field service preferred.
• Performance: Able and willing to provide world-class service to all stakeholders

Talents & Abilities

• Understanding of community health needs, specifically in underserved populations.
• Demonstrated strong communication, organization, problem-solving, and teamwork skills
• Ability to work flexible hours including evenings/weekends as needed.
• Proficiency in Microsoft Office Suite
• Ability to lift and carry materials weighing 15+ lbs throughout the workday
• Comfortable standing, bending, and moving in a fast-paced environment

Our Every-Day SERVICE Values

We live by our SERVICE values: Speed, Extraordinary Effort, Results, Valuing People, Integrity, Creativity, and Entertain always.

• A mix of office work and field work in and around mobile clinics, outdoors and in varying weather.
• Travel up to 75% regional travel to program sites; overnight stays may be required.

Salary & Benefits

• 80 PTO hours available after the first 60 days of service
• Medical insurance – 100% employer contribution, participating plans
• $10K Life insurance – 100% employer contribution
• Dental/Vision – employee contribution
• 401K – 120 days eligibility is fully vested with up to a 4% match
• Weekly payday, every Friday
• Quarterly profit sharing, up to 20% of annual wages.
• We are committed to fair and equitable compensation practices. Offers are based on experience, qualifications, and internal equity. (Hiring range $75,000-$80,000)

Mission Mobile Medical is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

About Mission Mobile Medical

Mission Mobile Medical is a forward-thinking and fast-paced company redefining the mobile medical market.At Mission Mobile we intentionally value people, we believe in people, and we unconditionally love people. As a B-Corp, leveraging open-book management philosophies, we do not just say we are different; we are different. If you want to join a high-performance team and do important work serving the world in the healthcare industry in a unique way, Mission Mobile Medical is the team for you.

Mission Mobile Medical is committed to creating and maintaining a workplace where all employees can participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in who we are, why we’re here, what we do, and of course, how we do it.

Are you authorized to work in the United States? Are you authorized to work in the United States?