Field Operations Team Lead

EOS; Ashburn (VA); On-site; USD 75,790,000 - 103,327,000; Full time

Benefits offered by this job

Health insurance

PTO

Holidays

401(k) match

Job summary

EOS IT Solutions is seeking a Data Center Technician Lead to oversee and support operations across our data center environments. You will diagnose hardware and network issues using CLI tools and lead a team of technicians to deliver high-quality, SLA-driven support.

The role requires strong leadership, hands-on technical expertise in server, storage, and network hardware, and the ability to coordinate with vendors, document RCA, and uphold safety and operational standards.

Qualifications

• Associate degree or higher in a technical field or equivalent hands-on DC ops experience.
• 5+ years IT support, hardware diagnostics, repair in enterprise environments.
• Strong CLI-based tooling experience (Cisco CLI, Linux shell, iDRAC, iLO).
• Experience diagnosing and repairing server, storage, network hardware.
• Familiarity with network commands and monitoring tools (ping, traceroute, SNMP).
• Excellent problem-solving and leadership skills; able to travel.

Responsibilities

• Lead DC operations across server, storage, and network hardware.
• Perform advanced diagnostics using CLI tools to identify issues.
• Oversee physical hardware repair and part replacements.
• Troubleshoot Layer 1–3 network issues.
• Coordinate with OEM vendors for RMA and warranty claims.
• Maintain documentation for incident resolution and root cause.
• Manage ticket queues and SLA adherence.
• Provide technical leadership and mentorship to junior technicians.
• Collaborate with cross-functional teams for upgrades and migrations.
• Ensure compliance with MOPs and CMOPs.

Skills

CLI proficiency

Leadership

Hardware diagnostics

Networking basics

Education

Associate degree or higher

Tools

Cisco CLI

iDRAC/iLO

Linux shell

SNMP

Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking a highly skilled and hands-on Data Center Technician Lead to oversee and support operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of services across a range of server, storage, and network hardware platforms.

KEY RESPONSIBILITIES:

• Lead DC operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component‑level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross‑functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.

ESSENTIAL CRITERIA:

• Associate degree or higher in a technical discipline or equivalent hands‑on experience in data center operations or IT support.
• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise, hyper‑scale environments.
• Strong proficiency with CLI‑based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
• Excellent problem‑solving skills and ability to work under pressure in high‑availability environments.
• Strong communication and leadership skills with a customer‑focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.

DESIRABLE CRITERIA:

• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor‑specific credentials.
• Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
• Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
• Experience working in a 24/7 operational environment with on‑call responsibilities.

PHYSICAL REQUIREMENTS:

• Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
• Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
• Three‑dimensional vision, ability to judge distances and spatial relationships.
• Ability to identify colors and give and receive information through speaking and listening skills.
• Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
• Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well‑being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• Snacks, drinks, and desserts provided
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor.

#INDNAMER

#LI-ONSITE

Pay Range

$26.45—$36.06 USD