Field Operations Supervisor

Servicemaster-Brand; Saint Cloud (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan

Health Insurance

Health Savings Account (HSA)

Dental Insurance

Vision Insurance

Disability Insurance (Short-Term/Long)

Disability Insurance (Long-Term)

Hospital Insurance

Life Insurance

Paid Time Off

Job summary

ServiceMaster Restoration Services is seeking a Fields Operations Supervisor to lead hands-on restoration efforts after disasters, training staff and ensuring quality and safety standards on active job sites. Frequent travel to sites is expected as part of delivering customer-focused recovery services.

The role emphasizes strong leadership, adherence to OSHA standards, and clear communication with clients to explain progress and issues.

Qualifications

• 5+ years of relevant industry experience.
• Organizational and problem-solving abilities.
• Fluent in industry standards and protocols.
• Valid driver’s license and satisfactory driving record.
• High emotional intelligence.
• Wamiliarity with restoration industry tools and guidelines.

Responsibilities

• Lead and perform restoration tasks such as water extraction, drying, decontamination, and repair.
• Provide ongoing guidance to new hires and existing staff.
• Regularly inspect work sites for safety and quality compliance.
• Explain restoration processes to clients and provide project updates.
• Operate and maintain restoration equipment safely.
• Coordinate internal and external resources for project execution.
• Ensure OSHA safety standards on job sites.
• Participate in on-call schedule.
• Produce paperwork for estimates (sign-in sheets, photos, notes, moisture readings).
• Other duties as assigned.

Skills

5+ years experience

Organizational skills

Problem-solving

Analytical thinking

Emotional intelligence

Industry standards

Driver's license

Tools

DocuSketch

Mica

Restore 365

Job description

About Us

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.

With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

Position Summary

The Fields Operations Supervisor position is a hands‑on role requiring an experienced leader to take responsibility for the company’s efforts to champion customers after disaster strikes their homes and businesses. The Field Operations Supervisor role is instrumental in ensuring team members are furnished with accurate industry knowledge by providing hands on training while executing quality assurance checks on assigned losses.

Responsibilities

• Lead and perform restoration tasks such as water extraction, drying, decontamination, and repair according to industry best practices and project specifications.
• Provide ongoing support and guidance to new hires and existing staff to ensure optimal performance.
• Regularly inspect work sites and processes to ensure compliance with safety and quality standards.
• Communicate directly with clients to explain the restoration process, address concerns, and provide regular updates on project progress.
• Operate and maintain restoration equipment and tools, ensuring they are in good working condition and used safely.
• Coordinate internal and external resources for the flawless execution of projects.
• Ensures job sites excel OSHA safety standards.
• Actively participates in the on‑call schedule.
• Produce required paperwork to accurately estimate including daily sign in sheets, photos, job notes, and moisture readings.
• Other duties as assigned or apparent.

Skills/Qualifications

Required

• 5+ years of relevant industry experience
• Organizational skills
• Strong Problem-solving/Decision-making capabilities
• Analytical thinking
• High Emotional Intelligence
• Fluent in industry standards and protocols
• Must possess a valid driver’s license and maintain a satisfactory driving record.

Preferred

• IICRC Certification
• Lead Certification
• OSHA 10/30/40 Certification
• Previous experience with DocuSketch, Mica, or Restore 365

Work Environment

This is an in-field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.

Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

Physical Demands

This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.

Why ServiceMaster Restoration Services?

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
• Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
• Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
• Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.

Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.

ADA

ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americas with Disabilities Act of 1990.

Disclaimer

The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.

We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

ServiceMaster is proud to be an Equal Opportunity Employer.