Field Operations Supervisor

Cheddar; Cabot (AR); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Employee discounts

Flexible schedule

Job summary

An established industry player in connectivity is seeking a dynamic Field Operations Supervisor to lead and develop broadband technicians. This exciting role focuses on ensuring high-quality service delivery while fostering a culture of safety and excellence. As a key member of the management team, you will implement strategic plans, support the training of team members, and drive performance metrics to meet customer expectations. If you are resourceful and passionate about delivering exceptional service, this opportunity will allow you to shape the future of connectivity and make a significant impact in your community.

Qualifications

• Previous lead or supervisory experience is essential.
• Field service experience with broadband installation is required.
• SCTE Broadband Premise Installation Certification preferred.

Responsibilities

• Supervise installation and fulfillment functions, ensuring quality service.
• Support training and development of broadband technicians.
• Manage contract labor and oversee daily activities in the field.

Skills

Supervisory experience

Customer service

Field service experience

Knowledge of broadband installation

Basic mathematics

Electronics knowledge

Windows-based computer skills

Education

High school diploma or equivalent

Tools

Safety equipment

Company vehicle

Job description

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Field Operations Supervisor

Location:

Cabot, AR, US, 72023

Brand: Optimum

Requisition #: 8627

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We areOptimum!

Job Summary

Under general supervision, the Altice USA Operations Supervisor - Field provides support and development to broadband technicians involved in the installation and service fulfillment of all products and services provided by Altice USA. Works with other members of the management team to develop and implement strategic plans to achieve department goals. Responsible for all installation and fulfillment activities which contribute to customer satisfaction.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Supervises installation and fulfillment function; serves as role model for subordinates in all areas of the business.
• Actively supports the training and development of subordinates.
• Promotes safety awareness among employees and assures compliance with safety regulations and reporting. Ensures that subordinates have proper safety equipment and follow safety policies. Ensures that disciplinary action regarding violations of safety policy are enforced.
• Supports and drives the development of the technical operations sales culture.
• Interviews, coaches, trains, monitors and evaluates broadband technicians fostering a team environment.
• Spends majority of time in the field observing, supporting and developing technicians. Rides with BBTs to monitor and assess technical and customer service performance and quality.
• Assures the quality of installations and repairs meets company standards and customer expectations.
• Assures the completion of scheduled work by overseeing daily activities.
• Manages contract labor utilization and supervises contracted installers.
• Provides direction and participates in the repair of escalated technical issues.
• Helps resolve complex customer issues.
• Manages tech performance metrics, evaluates performance gaps and develops techs knowledge, skills and abilities to meet company and customer expectations. Monitors system key performance indicators, and manages operations to meet or exceed system goals.
• Manages inventory control and maintenance by performing vehicle, tools and materials inspections for BBTs.
• Performs other duties as assigned.

Qualifications

• Previous lead or supervisory experience.
• High school diploma or equivalent.
• Field service experience with broadband installation.
• SCTE Broadband Premise Installation (BPI) Certification.
• In-depth knowledge of broadband installation technology, methods and procedures.
• Knowledge of basic mathematics and electronics.
• Skill in using a Windows-based computer.
• Appropriate valid driver's license and driving record within Company standards.

Preferred Experience

• Bi-lingual proficiency preferred in some locations.
• Customer service and sales experience preferred.
• Ability to carry, climb and operate extension ladder (approx. 28 ft high and 75 pounds). Accommodation with 50-pound maximum lifting is available.
• Ability to lift up to 75 pounds. Accommodation with 50-pound maximum lifting is available.
• Ability to climb poles using gaffs, hooks and climbing belt as needed.
• Ability to drive Company vehicle in a safe and responsible manner.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law.