Field Operations Specialist (San Francisco, CA)

AirGarage Inc.; San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

AirGarage is seeking a Field Operations Specialist in San Francisco, CA. You will work on-site, patrolling assigned parking lots or garages, verifying payments, and guiding customers to use the AirGarage app.

This role requires being on your feet for extended periods and may involve multiple locations within the area. You will operate as part of the Field team, with duties including citation management, fleet support, and occasional signage assistance.

Qualifications

• Experience in customer service, security, or parking operations is a plus but not required; training provided.
• Must be able to stand for several hours outdoors in parking lots or garages.
• You must own the necessary tools to perform duties.

Responsibilities

• Patrol assigned lot(s) or garage(s) on foot to monitor parking activity.
• Provide multi-location coverage within the assigned area; valid driver's license required.
• Use Space Force app to scan license plates and verify payments.
• Issue citations for unpaid vehicles and leave notices when needed.
• Assist customers with payment and app usage guidance.

Skills

Customer service

Security

Parking operations

Multitasking

Tools

Space Force app

Job description

About AirGarage

AirGarage is on a mission to bring real estate online, starting with parking.

We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more.

By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That's why national real-estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities.

AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners' assets for the first time.

We're investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they've never had before.

Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online.

We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking.

We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.
Want to learn more about AirGarage and the problem we're tackling?
Check out these podcasts:
https://www.youtube.com/watch?v=AU0NkDK51E4
https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7

Field Operations Specialist - San Francisco, CA - Driving Required

Full Time · Hourly (W-2) · Tuesday - Saturday, 10:00 am - 3:00 pm PT · On-Site

You're employed by TalentBurst, AirGarage's Employer of Record partner, while working on-site as part of the AirGarage field team. As a Field Operations Specialist, you'll be the boots-on-the-ground presence at one or more of our parking lots or garages- patrolling the property, verifying payment, and making sure every customer has a smooth experience.

Every specialist performs the core responsibilities below; a few additional tasks may or may not apply to you, depending on the property you're assigned to you'll always be clear about what's expected at your location(s).

What You'll Do

• Patrol: Regularly walk your assigned lot(s) or garage(s) on foot to check on parked vehicles (you won't be moving any cars).

• Multi-location coverage: Provide coverage across multiple locations within your assigned area, as needed. A valid driver's license is required.

• Scan & verify: Use AirGarage's Space Force app on your smartphone to scan license plates and verify active payment.

• Citation management: Issue citations to vehicles that haven't paid through the app, and leave a physical notice on the vehicle when needed. In some markets, you may also immobilize (boot) repeat violators.

• Customer guidance: Help customers understand how to pay, walking them through the app as needed.

Depending on Your Assigned Location

• Light cleanup: Occasional light trash and litter pickup around the lot.

• Vendor coordination: Some coordination with outside vendors on maintenance needs.

• Signage assistance: Occasionally helping hang or move signage (for example, swapping A-frame graphics) at ground level.

• Flagging: At a small number of locations, helping direct traffic into the lot (particularly during events) and assisting customers with questions or pricing

Qualifications

• Experience: Previous experience in customer service, security, or parking operations is a plus, but not required, we'll train you on our tools and processes.

• Physical requirements: Ability to be on your feet for several hours at a time, outdoors, in a working parking lot or garage environment.

• Tools: You must own