Field Operations Manager - Surgical Equipment Repair

Agiliti Health, Inc; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K plan with employer match

Paid Time Off

Tuition Reimbursement

Wellness programs

Job summary

Agiliti Health, Inc seeks a Field Operations Manager for Surgical Equipment Repair to provide strategic leadership of SER field operations including OSERS, OSERS-FL, MIRSS and IM personnel, ensuring alignment with financial and quality goals and a focus on customer experience.

You will develop staff, monitor performance, coordinate with the Division Operations Manager, drive weekly cadence with SER FOT, and ensure teams meet weekly/monthly objectives while maintaining strong client

Qualifications

• Bachelor's degree or equivalent; surgical equipment repair experience preferred.
• Experience evaluating, training, and managing remote employees.
• Strong leadership, communication, and problem-solving abilities.

Responsibilities

• Lead and manage SER field operations teams to align with financial and quality goals and customer experience.
• Ensure staff are technically qualified and competent for instrument repair and service duties.
• Develop requirements and standards for mobile vans and in-house labs serving clients.
• Monitor divisional operational efficiencies and drive weekly cadence with SER FOT.
• Recruit, develop, and manage staff including coaching, performance evaluation, and corrective actions.
• Collaborate on proposals, customer presentations, and revenue forecasting; maintain client relationships.

Skills

Leadership

Team management

Coaching and mentoring

Performance metrics

Strategic oversight

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office 365

Job description

Position Summary

The Field Operations Manager is responsible for strategic oversight and leadership direction for the Surgical Equipment Repair field operations.

Essential Duties and Responsibilities

Lead and manage operations for the Surgical Equipment Repair Field operations team (SER FOT), inclusive of OSERS, OSERS-FL, MIRSS, and/or IM personnel to ensure that business operations are aligned with financial and quality goals and are focused on customer experience.

Assume primary responsibility for ensuring that Agiliti’s SER field staff are both technically qualified and competent to perform their instrument repair and customer service responsibilities.

Foster accountability, teamwork, and mutual trust and respect through coaching and mentoring activities.

Recommend and review specific performance and productivity metrics to assess performance.

Evaluate employee performance, clarify opportunities, and continuously enhance company direction.

Develop requirements and standards for the organization and layout of parts and equipment in mobile vans or in-house labs, either at customer locations or free-standing, staffed by OSERS, OSERS-FL, MIRSS, IM personnel to service a client base (where applicable).

Continually monitor and manage divisional operational efficiencies.

Maintain Agiliti’s current customer base by monitoring the delivery of Agiliti’s Value Proposition.

Work collaboratively with the Division Operations Manager toward ensuring that Agiliti’s OSERS, OSERS-FFL, MIRSS, and IM personnel field staff are technically qualified and competent to perform their service responsibilities.

Manage weekly cadence call process with SER FOT.

Work collaboratively with the Division Operations Manager on the selection, screening, management, and development of all SER FOT.

Recruit, develop, and manage staff to include selection, work allocation, training, coaching, and mentoring, problem resolution, performance evaluation and feedback and correction actions.

Consult on the operational requirements for the development of proposals and customer sales presentations.

Ensure teams are achieving weekly/monthly objectives.

Work closely with other SER Sales and Operations personnel to deliver contractual SLA’s.

Evaluate the proficiency of field-based SER FOT to undertake and manage their day-to-day service responsibilities, including their ability to interface with client personnel professionally and effectively in the perioperative services and supply chain areas.

Field co-travel to provide instruction and receive feedback on the delivery of SER services.

Participate in and support Onsite and IR Send-In revenue forecasting.

Monitor customer, market, and competitor activity and provide feedback to executive and leadership teams.

Drive a strong culture and environment that supports and enables all employees to be successful.

Create a common vision for consistently superb levels of service.

Perform other duties as required, including onsite truck repairs when needed.

Job Requirements/Specifications

Job Requirements/Specifications The requirements listed below are representative of the knowledge, skill, and/or ability required.

B.S. degree or equivalent.

Surgical Equipment Repair work experience.

Ability to read, write and speak English proficiently.

Excellent verbal and written communication skills.

Experience evaluating, training, and managing remote employees.

Proficiency in Microsoft Office 365 and ability to learn company specific programs.

Ability to pass vendor credentialing process (initial and as is periodically required) and screening requirements to be credentialed at a hospital/health care facility.

Candidates must have the ability to travel 30% to 50% of their time.

Demonstrate in-depth SER knowledge.

Willing and able to respectfully identify, raise and resolve issues getting in the way of providing excellent service to customers.

Strong affinity for Agiliti’s core competencies.

Understand Agiliti’s Quality Policy and applicable objectives/metrics.

Proven leadership and team building skills.

Strong troubleshooting/critical thinking skills.

Excellent written and verbal communication skills.

Time management and organizational skills.

Experience developing and understanding performance metrics.

Preferred: Acute-care environment experience, SPD/OR preferred.

Experience effectively managing and maintaining client relationships.

1-3 years’ leadership experience.

Physical Demands

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to talk and hear.

Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.

Sitting, standing, and walking for extended periods of time is required.

Occasionally lift and/or move up to fifty pounds.

Occasionally push carts up to seventy-five pounds.

Frequently lift twenty pounds.

Fine hand manipulation.

Manual dexterity.

Follow Universal Precautions to minimize/eliminate exposure to potentially infectious material.

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.

The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

Affirmative Action Policy Statements

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities.

Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Benefits

• health insurance options for Medical
• Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

Primary Job Location

Home Office (FL) Additional Locations (if applicable):

Job Title and Company

Job Title: Field Operations Manager - Surgical Equipment Repair

Company: Agiliti

Location City: Not Applicable

Location State: Florida

About Agiliti

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes.

Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows.

Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time.

More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients.

Our nationwide network ensures quick response to customer needs throughout the U.S.

We believe every interaction has the power to change a life.

Join Agiliti and help make a difference for health care providers and patients nationwide.

Additional Links

For more information, please visit https://www.agilitihealth.com/careers/

The following link provides important notices regarding employment at Agiliti http://www.elaborposters.com/browse/agiliti.