Field Operations Manager, Via Student Transit Sacramento, CA; San Jose, CA; Santa Rosa, CA

Via Transportation, Inc.; Sacramento (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Free medical plans

401(k) matching

Job summary

Via Transportation, Inc. is seeking an Operations Manager in Sacramento to oversee daily operations and ensure reliable transportation services. The role involves managing driver operations, making real-time decisions, and using data to enhance efficiency.

Ideal candidates will have experience in logistics or customer service, strong relationship-building skills, and a commitment to improving student transportation. A salary range of $65,000 – $70,000 per year is offered, along with comprehensive benefits.

Qualifications

• Operationally experienced, with a background in people management, logistics, or customer service.
• Hands-on and proactive, preferring to be in the field and solving problems in real-time.
• Ability to build relationships with drivers and school partners through clear communication.

Responsibilities

• Run daily onsite operations to ensure safe and reliable transportation.
• Make real-time decisions about driver supply and address unexpected issues.
• Support drivers and enhance service through feedback and data analysis.

Skills

People management

Logistics

Customer service

Problem-solving

Job description

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data‑driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

What You’ll Do

• Run the daily onsite operations of our service to provide riders with safe, reliable, and accessible transportation.
• Make real‑time decisions about driver supply, compliance, student needs, and unexpected issues to ensure continuously excellent service.
• Guide and support drivers—building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service to students and families.
• Turn student and district feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as a key operational bridge between school partners, drivers, and Via central teams to help deliver high‑quality service and support growth across your market.

Who You Are

• Operationally experienced, with a background in people management, logistics, customer service, or process‑oriented work.
• Relationship oriented, earning trust from drivers, school partners/districts, and teammates through clear communication and follow‑through.
• Hands‑on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem‑solve issues as they arise while also thinking long‑term about solutions to mitigate recurring occurrences.
• Mission driven, with a deep understanding of the value of student transportation in shaping people’s education and life trajectory.
• Based in the Sacramento area and ready to be onsite 4–5 days a week.

Compensation and Benefits

• Salary range: $65,000 – $70,000 per year, determined by experience, knowledge, and skills.
• Comprehensive benefits package, including free medical plans and 401(k) matching.

Location: Sacramento, CA (required onsite presence 4–5 days per week).

Via is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law.