Field Operations Manager - Fuel and Propane

Delphi Technologies; Winsted (CT); On-site; USD 75,000 - 90,000; Full time

Job summary

Delphi Technologies is seeking a Field Operations Manager - Fuel and Propane to lead a team of drivers, propane technicians, and support staff, ensuring safe operations and exceptional customer service across the territory.

The role requires strong leadership, coaching skills, and the ability to drive growth while maintaining compliance with DEC, DOT, and OSHA standards. Located in the assigned area, you will collaborate with sales and regional leadership to optimize operations.

Qualifications

• Experience leading drivers and technicians in field operations.
• Proven ability to develop teams and coach performance.
• Knowledge of safety regulations (DEC, DOT, OSHA).

Responsibilities

• Lead and manage a team to ensure high-quality customer service through fuel deliveries and installations.
• Foster a collaborative, team-first culture.
• Provide leadership, coaching, and mentorship daily.
• Promote a culture of safety through training and compliance.
• Maintain clear communication with employees, customers, and support services.
• Work with sales to drive growth and retention.
• Oversee fleet health and maintenance planning.
• Ensure compliance with company policies and regulatory requirements.
• Remain available for extended periods as needed.

Skills

Leadership

Team management

Safety compliance

Customer service

Operations planning

Job description

Field Operations Manager - Fuel and Propane

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position: Fuel Operations Manager - Home Comfort & Commercial Fuels Division
Reports to: Region General Manager - HCCF Operations
Status: Full-time, Salary Exempt

Salary: $75K - $90K

Overview:

The Field Operations Manager - Fuel & Propane is responsible for leading and overseeing a team of drivers, propane technicians, and customer service representatives to ensure exceptional customer service and a safe work environment. This role focuses on leadership, team development, and fostering a culture of safety while driving customer growth and retention across the assigned territory.

Essential Functions:

• Lead and manage a team to ensure high-quality customer service through efficient fuel deliveries, propane installations, and service.
• Foster a collaborative, team-first culture.
• Provide leadership, coaching, and mentorship to team members daily.
• Promote a culture of safety through training, compliance enforcement, and adherence to DEC, DOT, OSHA, and company regulations.
• Maintain clear and consistent communication with employees, customers, and support services.
• Work closely with sales staff to drive growth and customer retention.
• Manage fleet health through proactive maintenance in collaboration with fleet services.
• Ensure 100% compliance with company policies and procedures.
• Ability to remain in a stationary position for extended periods (up to 90% of the time).

Responsibilities:

• Monitor and manage driver productivity by comparing hours worked to deliveries completed.
• Schedule and dispatch propane technicians for daily work assignments.
• Manage and maintain propane tank monitor program daily.
• Oversee office workflow to ensure adherence to essential processes, including credit call-outs, sales promotions, and customer satisfaction initiatives.
• Coordinate with fleet support services to address vehicle maintenance needs promptly.
• Ensure compliance with vehicle certifications, inspections, and regulatory requirements.
• Enforce pre- and post-trip vehicle inspection compliance.
• Conduct weekly fleet inspections and oversee equipment movements across the territory.
• Provide backup delivery coverage as needed, including after-hours and weekends.
• Support the HVAC division as required to meet customer service needs.
• Collaborate with the Regional General Manager to manage financial budgets, control costs, and enhance operational efficiency.
• Oversee facility maintenance, repairs, and compliance for bulk storage locations.
• Maintain availability during business hours and after-hours to support employees and operations.

Full-Time/Part-Time Full-Time

Position Field Operations Manager - Fuel and Propane

Location

This position is currently accepting applications.