Field Operations Manager

pearceservices; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health and life insurance

401k with employer match

Paid time off

Tuition reimbursement

Professional development

Job summary

Pearce is seeking an Energy Storage System (ESS) Field Project/Operations Manager in the United States to lead service execution within assigned markets. You will escalate field issues, collaborate with Sales, Operations, and Procurement, and drive growth of ESS services nationwide.

The role requires strong leadership, field experience in power electronics, and the ability to manage multiple projects with external partners. Remote-based with up to 20% travel.

Qualifications

• Minimum 5 years of experience in Field Service technical roles.
• Minimum 1 year of leadership experience preferred.
• Renewables experience preferred.
• Technical experience in power electronics or related field.
• Strong leadership, planning, analytical and problem-solving skills.
• Excellent verbal, written, and presentation communication skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, TEAMS).

Responsibilities

• Oversee the development of proposals, bids, quotations, or other documents in response to customer requests.
• Identify and onboard new electrical contractors to strengthen Pearce offerings.
• Coordinate internal resources and third parties/vendors for multiple projects and maximize business opportunities.
• Partner with Procurement to assess vendors, negotiate pricing, and address product/service concerns.
• Manage changes to project scope, schedule, and costs using verification techniques.
• Lead and supervise ESS Field Service Technicians to meet SLAs.
• Assist in resource planning and review daily schedules of Field Service Technicians.
• Manage partner network by training, quality control, and audits.
• Perform technical work as required (Level 2 or on-the-job training).

Skills

Leadership

Project management

Communication

Analytical thinking

Planning

Power electronics knowledge

Tools

Salesforce

CRMs

Field Service Management

Job description

At PEARCE , we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com .

Your Impact

The Energy Storage System (ESS) Field Project/Operations Manager position is responsible for all service execution within market(s) in which they are assigned. This position will act as the first level of escalation for all direct field service technicians and service partners working in the assigned market. The candidate will have strong interaction with external customers and internal stakeholders such as Sales, Business Operations, Field Operations, and Procurement to drive growth and optimization of our Energy Storage System (ESS) service offerings to the U.S. market. This position will report to the Director of ESS Field Services.

Core Responsibilities

• Oversee the development of proposals, bids, quotations, or other documents describing organizational products and services in response to requests from customers.
• Identifies and onboards new electrical contractors to strengthen Pearce offerings.
• Coordinates internal resources and third parties/vendors for the flawless execution of multiple projects and maximizes business opportunities.
• Partners with Procurement leaders and meets with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Lead and supervise a designated team of ESS Field Service Technicians towards safely and efficiently servicing our customers and meeting the stated service level agreements (SLAs).
• Assist in resource planning for the assigned market and review daily schedules of Field Service Technicians.
• Managing partner network by enlisting service partners and building out our service partner base within the market by providing training, quality control, and audits.
• Perform technical work as required (either for on-the-job training, or more complex Level 2 technical jobs as required).
• Specific duties may vary or evolve over time based on business and client needs.

Core Experience

• Minimum 5 years' experience in Field Service technical role.
• Minimum 1 year experience in Leadership Role is preferred.
• Renewables experience is preferred.
• Must have technical experience in power electronics or related field and an understanding of electrical safe work practices.
• Strong leadership skills, independent thinking, strong organizational and planning skills, excellent analytical and problem-solving skills are essential.
• Excellent verbal, written, and presentation communication skills.
• Ability to use Microsoft Office (Word, Excel, PowerPoint, Outlook, TEAMS, etc.) is required.
• Experience with Sales Force, CRMs, or other Field Service Management platform is preferred.

Physical/Work Environment

At Pearce safety is our number one concern. Candidates must be able to comply with OSHA Standards.

Remote-based position with travel up to 20% as needed.

Comfortable working outdoors and on job sites in public areas.

At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.

This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.

Base Pay Range

$100,000 - $150,000 USD

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vaca