Field Operations Manager

Xcel Energy; Eau Claire (WI); On-site; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Pension

401(k) plan

Paid time off

Job summary

Xcel Energy is seeking an experienced senior leader to direct the CES Revenue Cycle, overseeing meter reading, revenue protection, and credit/collections across expansive territories. You will shape policies, manage budgets, and assure safety and regulatory compliance in a dynamic energy environment.

As a key leader, you will drive processes with union relations, vendor management, and data-driven improvements to reduce arrears and DSO while maintaining customer satisfaction and operational

Qualifications

• 5+ years of related leadership experience in revenue cycle or billing operations.
• Strong understanding of PUC/electric and gas rate requirements.
• Experience with labor agreements and union negotiations preferred.
• Knowledge of regulatory requirements and budgeting processes.
• Excellent verbal and written communication skills.

Responsibilities

• Direct CES Revenue Cycle operations across large territories.
• Develop and enforce credit policies, revenue protection programs, and settlements.
• Lead vendor relationships and ensure performance against service levels.
• Coordinate safety initiatives and ensure compliance with regulations.
• Manage department budget and drive data-driven improvements.

Skills

Leadership

Budgeting

Communication

Travel management

Customer service

Education

Bachelor's degree or equivalent

Tools

CRS

Meter Reading System

Billing System

Data Analytics Tools

Job description

Position Summary

Responsible to direct the CES Revenue Cycle operations for meter reading, revenue protection and credit and collections for assigned areas. Administers the policies and procedures of Revenue Cycle to assure overall strategies and goal attainment. Accountable for customer satisfaction, as well as safety performance of the work group. Responsible for development of and compliance to company policies, procedures and standards. Manage multiple locations that require extensive driving and travel (territories may extend thousands of square miles). Accountable for adherence to multiple state and federal regulations. Manages per the labor contract, where applicable. Fiscally responsible for area budget. Positions the organization to meet the ever-changing demands of a changing and competitive environment.

Essential Responsibilities

• Provides leadership, coaching, and support and development opportunities for bargaining and non-bargaining unit employees. Manages large territories requiring extensive travel (districts may extend thousands of square miles). Responsible for hiring, training, disciplines and performance evaluation. Where applicable, interprets and administers the terms and conditions of labor agreement to maintain positive relations with the union; negotiates with union representatives to achieve conflict resolution, investigates, prepares, and testifies during grievances up to and including arbitration. Responsible for resolution of customer requests and inquiries.
• Interacts with entire Revenue Cycle management team to develop, maintain, and implement Xcel Energy credit policies and cross-functional process to ensure reduction of arrears, write-offs and DSO (Daily Sales Outstanding). Manage implement and coordinate training of Credit policy to other credit units. Interacts with entire Revenue Cycle management team to develop and maintain Revenue Protection programs, policies and guidelines in accordance to regulations, assuring consistency with industry benchmarking. Coordinate customer awareness and training, as well as program implementation. Review all Revenue Protection investigations.
• Manage relationships with outsourced vendors, for assigned area, to ensure desired performance levels. Serves as deregulation point of contact as deregulation becomes focal point in districts and works with other managers in deregulation implementation.
• Interacts with entire Revenue Cycle management team to development and implement of policies and procedures, measurements, and evaluations in support of Xcel Energy's commitment to safety.
• Utilizes demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies. Accountable for accurate and timely data acquisition of energy meters via utilization of human resources and technologies including automation. Evaluates, recommends, develops and implements technologies and applications that ensure the integration of data in timely and accurate manner. Works with Delivery Management to ensure accurate and timely technology training and installations.
• Develops, implements, and adheres to department business plans and operating budget to support corporate strategies, standards, and goals that meet or exceed customer, shareholder, and employee commitments and requirements.
• Performs other duties as assigned.

Minimum Requirements

• College degree or equivalent combination of education and experience required.
• 5 or more years of related work experience with automated and manual meter reading system, billing system operations, credit and collection procedures/policies.
• Thorough understanding of PUC and Electric and Gas rate requirements.
• Basic security management and loss prevention strategies is required.
• Minimum of 3 years leadership / supervisory experience required with preferred experience in labor agreement negotiations.
• Detailed knowledge of utility regulatory requirements, budgeting and customer resource systems (i.e., CRS) are required.
• Demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies.
• Strong verbal and written communication skills.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.