Field Office Deskside Technician

DMI (Digital Management, Inc.); Providence (RI); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI, LLC is seeking a Field Office Deskside Technician to join our team in Cleveland, OH. The role oversees IT services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.

The candidate will direct end-user support, coordinate with HQ and stakeholders, and ensure reliable IT operations across diverse environments. Citizenship and clearance requirements apply.

Qualifications

• High school diploma or equivalent.
• 4+ years of relevant work experience in field service or desk-side support.
• U.S. Citizenship required and ability to obtain clearance.
• Strong communication and customer service skills.

Responsibilities

• Direct end-user support and on-site IT troubleshooting.
• Coordinate with headquarters and stakeholders to align service delivery.
• Manage on-site troubleshooting and restoration of devices.
• Proactively assess environments to ensure mission continuity.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication and customer service

Education

High School

4 years relevant experience

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Field Office Deskside Technician to join our team in Cleveland, OH. The Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.

Duties and Responsibilities

• Directing teams to deliver comprehensive end-user support through MACD (Move, Add, Change, Delete) actions
• Proactive environment assessments and responsive break/fix services to ensure mission continuity
• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments.
• Technician enhances productivity and guarantees resilient IT Operations across all supported sites.

Qualifications

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills
• Minimum Education: High School
• Minimum Work Experience: 4 years relevant

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Clearance: Must clear United States Marshal Service background check

Location: Cleveland, OH

#LI-SM3

Minimum Salary Rate

$60,000

Median Salary Rate

$72,000

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.