Field Office Deskside Technician

DMI (Digital Management, Inc.); Milwaukee (WI); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI, LLC in Milwaukee, WI seeks a Field Office Deskside Technician to oversee IT services at Field Offices within Mission and Site Support Services. You will direct teams to deliver end-user support and manage MACD activities to ensure steady operations. The role requires at least 4 years of relevant experience and a high school diploma.

Candidates must be a U.S. citizen and able to pass a background check; on-site work and coordination with headquarters are essential to maintain service levels

Qualifications

• Minimum education: High School.
• Minimum work experience: 4 years relevant.
• Proficiency at troubleshooting end-user devices.
• Ability to provide on-site IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.
• US citizenship required; must clear background check.

Responsibilities

• Directing teams to deliver end-user support through MACD actions.
• Proactive environment assessments and break/fix services to ensure mission continuity.
• On-site troubleshooting and restoration of devices; coordinate with headquarters and stakeholders.
• Enhance productivity and ensure reliable IT operations across sites.

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication skills

Education

High School

Job description

Field Office Deskside Technician

DMI, LLC is seeking a Field Office Deskside Technician to join our team in Milwaukee, WI. The Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.

Duties and Responsibilities:

• Directing teams to deliver comprehensive end-user support through MACD (Move, Add, Change, Delete) actions


• Proactive environment assessments and responsive break/fix services to ensure mission continuity


• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments.


• Technician enhances productivity and guarantees resilient IT Operations across all supported sites.

Required Skills & Certifications:

• Proficiency in troubleshooting end-user devices


• Ability to provide on-site IT support as needed


• Familiarity with IT asset management


• Strong communication and customer service skills


• Minimum Education: High School


• Minimum Work Experience: 4 years relevant

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Clearance: Must clear United States Marshal Service background check

Location: Milwaukee, WI

#LI-SM3

Minimum Salary Rate

$60,000

Median Salary Rate

$72,000

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.


• Own the Outcome - We take responsibility and deliver.


• Deliver for Our Customers - We are relentless about delivering value.


• Think Bold, Act Smart - We innovate with purpose.


• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.


• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.


• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.


• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.


• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.