Field Network Engineer: Onsite Deploy & M&A Support

Resolution Technologies, Inc.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Resolution Technologies, Inc. seeks a Network Field Engineer to help with hands-on operational support for post-M&A network integration and ongoing operations.

You will install, configure, and troubleshoot Cisco routers/switches, Palo Alto firewalls, and SD-WAN components across Houston and acquired sites. You will coordinate with IT teams and vendors, respond to incidents, and maintain network diagrams and documentation.

Qualifications

• 5+ years of hands-on network engineering or network operations experience.
• Strong practical experience with Cisco switching and routing.
• Hands-on experience administering Palo Alto Networks virtual firewalls.
• Experience supporting and troubleshooting Cisco SD-WAN environments.
• Strong understanding of TCP/IP, VLANs, trunking, STP, routing, NAT, ACLs, VPNs, QoS, DHCP, and DNS.
• Experience troubleshooting network issues using CLI tools, logs, packet captures, and monitoring platforms.
• Demonstrated ability to install, rack, cable, stage, configure, and replace network equipment and wireless access points.
• Experience working with ticketing systems, incident management, change control, and service-level expectations.
• Strong customer-service and communication skills.
• Ability to work independently in a technically demanding enterprise environment.
• Willingness to participate in scheduled maintenance windows and occasional after-hours support.

Responsibilities

• Configure, troubleshoot, and maintain Cisco routers, switches, and related network infrastructure.
• Administer and troubleshoot Palo Alto Networks virtual firewalls, including security policies, NAT, VPNs, routing, and related services.
• Support Cisco SD-WAN environments, including controllers, edge devices, application-aware routing, QoS, path selection, and link failover.
• Perform hands-on installation, replacement, staging, and configuration of network, security, and wireless equipment.
• Install, configure, replace, and troubleshoot wireless access points, including connectivity, coverage, and onboarding issues.
• Troubleshoot LAN, WAN, wireless, VPN, DNS/DHCP, routing, switching, and connectivity issues.
• Respond to incidents and service requests through the customer’s help desk or IT service-management process.
• Analyze monitoring alerts, logs, packet captures, device outputs, and configuration changes to identify root cause.
• Execute approved changes, maintenance activities, and after-hours change-window work when required.
• Coordinate with carriers, vendors, field technicians, and internal IT teams to resolve issues.
• Provide clear status updates to internal customers and set appropriate expectations.
• Maintain accurate network diagrams, configurations, ticket notes, procedures, and operational documentation.
• Escalate complex or high-impact issues appropriately while continuing to drive resolution.
• Identify recurring issues and recommend practical operational improvements.

Skills

Cisco switching

Cisco routers

Palo Alto firewalls

SD-WAN

TCP/IP networking

Network troubleshooting

Customer service

Independent work

Tools

Cisco vManage/vBond/vSmart

PAN-OS / Palo Alto tooling

Network monitoring tools

CLI tools

Job description

Resolution Technologies, Inc. seeks a Network Field Engineer to help with hands-on operational support for post-M&A network integration and ongoing operations.

You will install, configure, and troubleshoot Cisco routers/switches, Palo Alto firewalls, and SD-WAN components across Houston and acquired sites. You will coordinate with IT teams and vendors, respond to incidents, and maintain network diagrams and documentation.