Field Measure Tech - Lebanon, TN

The Home Depot

Nashville (TN)

On-site

USD 25,000 - 30,000

Full time

5 days ago

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Job summary

The Home Depot is seeking a Measure Technician (In-Home Advisor) who travels within a defined area to perform in-home measure appointments, engage customers, and coordinate installations. You will use company devices to capture measurements, provide quotes, and present product options.

This field role emphasizes accuracy, timely service, and strong customer focus, reporting to the Assistant Market Manager and traveling between locations as required.

Qualifications

High school diploma or GED required.
1+ years of related work experience.
Must be 18+ and legally eligible to work in the United States.
Reliable transportation.

Responsibilities

60% Appointment measures – complete daily routes for measure appointments efficiently and accurately.
4% Collaboration – cooperate with associates, supervisors, and managers to complete work activities.
1% Compliance – follow policies and adhere to work schedule.
35% Customer service – engage customers, ask open-ended questions, describe features, and present options.

Skills

Action Oriented

Collaboration

Communication

Customer Focus

Education

High School Diploma or GED

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose

The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience, through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.

Key Responsibilities

* 60% Appointment Measures - Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
* 4% Collaboration - Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
* 1% Compliance - Follow all policies, procedures, and adhere to work schedule.
* 35% Customer Service - Ask customers open ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.

Direct Manager/Direct Reports