Field Manager, Safe and Secure

Carvana; Arizona; On-site; USD 80,000 - 110,000; Full time

Job summary

Carvana is seeking a Field Safe & Secure Manager to lead the Safe and Secure Team across facilities. You will drive enterprise security programs, coordinate with multiple teams, and ensure effective security operations daily.

The role requires leadership, strong communication, and the ability to translate data into actionable security and safety improvements in a fast-growing environment.

Qualifications

• Leadership and people management experience.
• Strong communication and collaboration skills.
• Ability to analyze data and drive solutions.

Responsibilities

• Lead the Field Safe & Secure Team at designated facility(s) including recruitment, onboarding, coaching, and scheduling to meet facility goals.
• Build relationships with Facility Leadership to support safety, site security, inventory control, crisis management, and business continuity.
• Collaborate with Inventory Control Analyst and Team to monitor vehicles in transit and manage stolen vehicle reporting with partners.
• Oversee Safe & Secure technology infrastructure and access controls, ensuring proper badge issuance and building security.
• Coordinate daily with Safe and Secure Team and vendors to ensure effective security controls at gates and access points.
• Communicate daily with Field Safe & Secure Manager and teams to address issues and provide timely solutions.

Job description

Job Description

Job Description

Schedule: Monday - Friday, 8am-5pm (with occasional weekends or nights, as business needs)

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

About the team and position

The Field Safe & Secure Team helps to keep our 20,000+ associates, who work at our 200+ various locations, safe and secure every day. By collaborating with various Carvana teams, the Safe & Secure Team delivers strategic planning, security program development, technology innovation, asset protection processes, data analytics, crisis management, and project management. In partnership with the Remote Safe & Secure Team and the Support Safe & Secure Team - the Field Safe & Secure Team is an integral part of our Safe & Secure Organization.

The Field Safe & Secure Manager will be responsible for implementing enterprise programs and ensuring the effective adaptation by the appropriate team within one or more designated facilities. They will provide day to day leadership of the Safe and Secure Team. The ideal candidate must possess leadership and people management skills, strong communication skills, quantitative rigor, and must be able to exercise independent judgment and work collaboratively with Carvana's varied operational functions. Most importantly, you will see your insights have an immediate, tangible impact every day in a disruptive and rapidly growing company. The position is field based and reports directly to a Regional Associate Director or Senior Manager, Field Safe & Secure.

What you'll be doing

• Day to day leadership of the Safe and Secure Team at their facility(s). This will include recruiting, hiring, and on-boarding new associates to ensure their acclimation success. Provide clear expectations, support through consistent coaching, and provide follow up and problem solving to situations that may arise. Ensure an effective schedule is in place to properly meet facility goals. The Safe and Secure Team will consist of Safe and Secure Associates and Safe and Secure Technicians.
• Build and maintain strong working relationships with the Facility Leadership Team to provide appropriate business support on all issues pertaining to Associate Safety, Site Safety, Site Physical Security, Inventory Control, Crisis Management, and Business Continuity. Integrate with daily operational processes to ensure Enterprise Safe and Secure Program elements are appropriately in place. Work proactively to identify any new risks and work with partners to implement solutions. Partner with the Field Safe & Secure Manager on continuing business needs and solutions to address.
• Work daily with the Inventory Control Analyst and the Inventory Control Associate Team to monitor all vehicles assigned and in transit to the facility(s). Ensure any vehicle exception is researched and tracked. Attend weekly calls/meetings to ensure a strong working knowledge of the processes and communication of key issues. Manage the stolen vehicle reporting process and lead all inquiries pertaining to such. Partner appropriately with Market Safe and Secure Manager, Corporate Insurance, and other partners during the reporting and inquiry process.
• Work daily with the Safe and Secure Team and appropriate third party vendors to ensure consistent controls are in place at our gates and other key access points. Manage the Safe and Secure technology infrastructure to ensure all tools are properly functioning and are being utilized in the most efficient way to promote a safe and secure environment for our associates.
• Manage the Card Access process at our facility(s). Work closely with the Safe and Secure Technician, who will be the day to day leader of this process, to ensure timely issuance of badges to Carvana Associates and appropriate building access.
• Complete Daily Production walks in conjunction with business partners. Document all issues and provide immediate solutions to remedy. Be a coach to the associate team to support the training and their roles. Work with the Facility Leaders