Field Manager

Estes Express Lines; Columbus (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Estes Express Lines is seeking a Supervisory Operations role in Columbus, OH. The position involves visiting client locations weekly to address issues, coordinating with drivers and dispatch, and driving continuous improvement across operations.

Ideal candidates have 1–3 years in customer service or transportation, a valid CDL, and strong communication skills to coach drivers and interact with Sr. Management. High school diploma or GED required.

Qualifications

• 1–3 years of customer service and/or transportation experience.
• CDL is required (if applicable to role).
• Strong communication and problem-solving skills.
• Ability to work under tight time constraints in a high-volume environment.

Responsibilities

• Visit clients weekly to address issues and build partnerships.
• Communicate daily with drivers, dispatch, customers, and Sr. Management.
• Identify improvements and develop/execute improvement plans.
• Observe and coach drivers on needed improvements.
• Oversee day-to-day operations and supervise local drivers.

Skills

Customer service

Microsoft Excel

Communication

Leadership

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Summary

• Visit Clients’ locations weekly to address issues and concerns, and to build strong inter-company partnerships
• Communicate daily with drivers, dispatch, customers, and Sr. Management
• Identify areas in need of improvement, develop and execute improvement plan
• Observe and evaluate driver functions and coach drivers on needed improvements
• Assign and monitor driver routes, authorize days off and manage performance
• Enforce company policies and procedures
• Enforce work ethics and operational structure
• Oversee the day-to-day direction and management of operations
• Supervise local drivers making deliveries to end customer (Business, Home Owner, Job-site)
• Train drivers on customer delivery practices and expectations
• Support customer relationships, oversee profit and cost controls; and negotiate claim settlements up to $1,000.00.
• Ensure safety, service and quality measures are followed
• Make deliveries, assist with deliveries, and move equipment as needed
• Enforce Company Policy and Procedures (including Safety)
• Investigate damage claims, accidents and property damage
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications

• High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
• One to three years’ experience in customer service and/or transportation
• CDL required
• One year supervisory experience preferred
• Proficient in Microsoft Excel
• Excellent communication skills (listening, verbal, written)
• Customer service focus
• Problem solving and analytical ability
• Prioritization and time management skills
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.