Field Management - Sr Administrative Assistant

The Hanover Insurance Group; Alpharetta (GA); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

401K with company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

Job summary

The Hanover Insurance Group is seeking a Senior Administrative Assistant in Alpharetta, GA with a hybrid flex work arrangement. This is a full time, non-exempt role that provides a full range of administrative support with confidentiality and discretion.

You will manage calendars, travel, reports, and communications, supporting leaders and collaborating across the department on special projects and process improvements.

Qualifications

• 4+ years of advanced administrative support experience.
• Associates degree or equivalent preferred.
• Advanced knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint, Teams).
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide comprehensive administrative support with confidentiality and accuracy.
• Prepare reports, manuals, agendas, and correspondence.
• Manage calendars and travel arrangements for leaders; coordinate meetings and logistics.
• Produce business communications and marketing materials.
• Support special projects within the department and streamline processes.

Skills

Advanced admin support

Microsoft Office

Communication skills

Prioritization

Education

Associates degree or equivalent preferred

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)

Power BI

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Field Management team is currently seeking a Senior Administrative Assistant in our Alpharetta, GA office with a hybrid flex work arrangement.

This is a full time, non-exempt role.

POSITION OVERVIEW

You will provide a full range of administrative support which requires a high degree of competence, accuracy, and confidentiality in addition to administrative, leadership and special project responsibilities. Assists in daily administrative functions that may include involvement and exposure to confidential information requiring the use of discretion.

IN THIS ROLE, YOU WILL

• Deliver a superior level of administrative support while maintaining a customer service focus in support of the departments.
• Provides advanced document production support as well as assembling information such as reports, manuals, agendas, and correspondence.
• Manages advanced office functions including, but not limited to report writing, producing presentations, maintaining data files, managing and formatting excel spreadsheets for basic variance analyses, and organizing work flow through the office.
• Composes and produces a variety of business correspondence, reports, customer-facing newsletters and marketing communications, and related materials.
• Manage and maintain calendar and appointment schedules for leaders and coordinates all travel arrangements/reservations.
• Organize and oversee logistics for formal, larger-group meetings, including at off-site facilities.
• Participate in special projects within the departments.
• Collaborate with others in the department in streamlining operational and administrative processes to be more effective across the organization.
• Serves as a resource to others in the business unit.
• Interacts and collaborates with other office staff in managing day to day work and or key initiatives.
• May provide administrative support to other areas of the business unit.
• Coordinates multi-faceted procedures, processes to accomplish daily work as well as longer-term projects.

WHAT YOU NEED TO APPLY

• Requires 4+ years of advanced administrative support experience.
• Associates degree or equivalent preferred.
• Advanced knowledge of and proficiency using Microsoft Office products (e.g. Outlook, Word, Excel, and PowerPoint, Teams. Power BI is a plus.)
• Ability to work independently under minimal supervision in a fast paced environment
• Ability to balance competing priorities while remaining flexible and responsive to changing and dynamic needs
• Demonstrated ability to provide high levels of customer service
• Attention to detail and accountability of actions
• Strong and effective oral and written communication skills
• Able to handle confidential or proprietary information professionally and discretely
• Requires strong knowledge of the organization’s basic operations and procedures

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job‑related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on‑job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[e-mail] and include the link of the job posting in which you are interested.

Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.