Field Maintenance Manager

Brookfield Properties; Orlando (FL); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

5% 401(k) match

Wellness credits

Up to 160 hours PTO

Job summary

Maymont Homes, part of Brookfield, seeks a seasoned Maintenance Field Manager to lead the in‑house maintenance technician team across our single‑family rental portfolio. The role drives timely, high‑quality work orders and strong resident satisfaction in a fast‑paced market.

The candidate will provide hands‑on technical leadership, manage high‑volume field operations, and implement proactive maintenance strategies while upholding company standards and safety.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in maintenance, facilities management, or operations leadership.
• Experience supervising field maintenance teams required.
• Residential property management or SFR experience preferred.

Responsibilities

• Oversee daily field maintenance operations and timely work orders.
• Provide hands-on technical guidance to field technicians.
• Conduct field visits to assess performance and quality.
• Train technicians on safety, standards, and best practices.
• Develop proactive maintenance strategies to improve efficiency.
• Coordinate with dispatch and maintenance coordinators for alignment.
• Standardize documentation and SOPs across the field team.

Skills

Leadership

Team management

Field operations

Residential maintenance

Communication

Problem solving

Data analysis

Safety compliance

Time management

Education

Bachelor’s degree or equivalent

Tools

Maintenance management systems

Job description

Orlando, Florida

Full time

R2052574

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

JOB DESCRIPTION

Job Title: Maintenance Field Manager

Position Summary

The Maintenance Field Manager is responsible for leading and overseeing the in-house maintenance technician team within the single-family rental portfolio. This role ensures the timely, efficient, and high-quality completion of maintenance work orders while maintaining strong resident satisfaction and adherence to company standards. The Maintenance Field Manager acts as both a hands‑on technical leader and operational manager, driving field performance, accountability, and continuous improvement across the assigned market. This position requires strong leadership, technical expertise in residential maintenance systems, and the ability to manage high‑volume field operations in a fast‑paced environment.

Essential Job Functions

Functional Responsibilities

• Oversee daily field maintenance operations to ensure timely completion of work orders and service requests

• Provide hands-on technical guidance and support to maintenance technicians in the field

• Conduct field visits to assess performance, resolve complex issues, and ensure quality standards are met

• Train technicians on company standards, safety procedures, and best practices for residential maintenance

Operational / Departmental Support

• Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive work

• Organize and manage high-volume technician workflows through effective delegation and scheduling support

• Partner with office‑based maintenance coordinators and dispatch teams to ensure operational alignment

• Standardize documentation, training materials, and operational procedures across the field team

Compliance & Risk Management

• Ensure compliance with applicable building codes, safety regulations, and local ordinances

• Enforce company maintenance standards, safety protocols, and operational policies

• Identify and escape? Actually the original text was "Identify and manage safety risks, property issues, and compliance concerns as needed". This is retained verbatim.

• Maintain proper handling and storage of tools, materials, and equipment in accordance with standards

Financial / Performance Accountability

• Monitor maintenance‑related KPIs including cost efficiency, technician productivity, and work order completion rates

• Analyze operational data to identify trends and recommend cost‑saving and efficiency improvements

• Support efforts to manage average spend per work order and overall maintenance budget efficiency

• Drive accountability for technician performance and resource utilization

Leadership / Collaboration

• Lead, coach, and develop maintenance technicians to improve performance and service quality

• Foster a culture of accountability, professionalism, and strong customer service within the field team

• Collaborate with internal departments to support portfolio‑wide maintenance initiatives and resident experience goals

• Communicate expectations clearly and provide ongoing feedback to field staff

Additional Responsibilities

• Support special projects, process improvement initiatives, and operational rollouts as assigned

• Perform other duties as assigned by leadership

Performance Expectations & K ey Metrics :

• Field Productivity & Technician Utilization Measure overall technician efficiency through utilization rate, work order volume completed, average locations serviced per day, route effectiveness, and productive labor hours.

• Work Order Performance & Service Timeliness Track completion rates, response times, adherence to service level expectations, work order aging, and ability to complete maintenance requests within established timelines.

• Customer Experience & Service Quality Evaluate resident/customer satisfaction, communication effectiveness, professionalism, first‑time resolution success, and reduction in repeat service requests.

• Cost Management & Operational Efficiency Monitor average cost per work order, labor and material efficiency, travel optimization, vendor utilization , and identification of process improvements that reduce operational waste.

• Maintenance Effectiveness & Continuous Improvement Measure reduction in recurring maintenance issues, first‑time fix rates, preventative maintenance execution, and implementation of solutions that improve long‑term performance and reliability

Required Qualifications

Education

• Bachelor’s degree or equivalent experience

Experience

• 5+ years of experience in maintenance, facilities management, or operations leadership
• Experience managing or supervising field maintenance teams required
• Residential property management or single‑family rental experience strongly preferred

Skills & Competencies

• Strong leadership and team management skills with experience leading high‑volume field operations
• High mechanical aptitude with understanding of residential systems and repair processes
• Strong knowledge of building codes, safety standards, and maintenance best practices
• Excellent communication skills, including executive‑level reporting and field communication
• Strong problem‑solving and decision‑making abilities in fast‑paced environments
• Proficiency with mobile and PC‑based work order and maintenance management systems
• Ability to analyze operational data and translate insights into action
• Strong organizational and time management skills with ability to prioritize effectively
• Customer service mindset with ability to resolve resident issues professionally and efficiently
• Ability to travel up to 30% as required

Preferred Qualifications

• Experience in single‑family rental (SFR) or build -to‑rent (BTR) operations
• Experience implementing maintenance KPIs and performance management systems
• Trade certification or technical maintenance certifications (HVAC, electrical, plumbing, etc.)
• Experience with workforce optimization or dispatch coordination systems
• Prior experience developing technician training programs and SOP documentation
• Experience managing multi‑market or multi‑site maintenance operations

Physical Requirements

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs

• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance )

• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions

• Ability to work in various positions and access confined or elevated spaces as required

• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)

• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance

• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision

  Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments

• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation

• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work

• Use of personal protective equipment (PPE) as required

• Work may involve travel between multiple properties within an assigned region

• Interaction with residents, vendors, contractors, and internal team members in a professional manner

• Work is often fast‑paced with changing priorities, service requests, and deadlines

• On‑call, overtime, or extended hours may be required based on business needs, including evenings and weekends

Why work for Maymont Homes?

• Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

• Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

• Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

• Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

• Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels.

Across thousands of properties worldwide, we combine world‑class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.