Field IT Technician – 911 Systems & Onsite Support

Intrado; New York (NY); On-site; USD 37,000 - 44,000; Full time

Job summary

Intrado is seeking a PSAP (911) Call Center Field IT Services Technician to join our Life & Safety team. The role travels across New York, installing and maintaining equipment and covering a region in Albany County.

Core duties include maintaining 911 call handling systems, on-site training, and troubleshooting software/hardware with remote support as needed. A high school diploma is required, MIS/CS degree preferred, with strong networking and telephony knowledge.

Qualifications

• Minimum 2 years of technical customer service experience.
• Minimum one year installation or software training experience.
• Minimum 2 years experience with networking, Windows based servers and workstations.
• Minimum 1 year experience with Oracle and SQL preferred.
• Telephony knowledge (MDF, tip and ring punchdown, color codes, POTS).
• Basic knowledge of Word and Excel required.
• Night shift work dependent on customer requests (11pm-6am).

Responsibilities

• Responsible for participating in the maintenance of 911 call handling and dispatch systems.
• Travel to customer sites for maintenance and troubleshooting of software and hardware.
• Provide onsite training for all assigned products.
• Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility.
• Provide remote support to the customers as needed.

Skills

Networking

Windows servers

SQL experience

Oracle

Telephony knowledge

MS Word

MS Excel

Technical customer service

CCNA

Education

High school diploma or GED

Bachelor’s in MIS or CS

Tools

Oracle

SQL

Job description

Intrado is seeking a PSAP (911) Call Center Field IT Services Technician to join our Life & Safety team. The role travels across New York, installing and maintaining equipment and covering a region in Albany County.

Core duties include maintaining 911 call handling systems, on-site training, and troubleshooting software/hardware with remote support as needed. A high school diploma is required, MIS/CS degree preferred, with strong networking and telephony knowledge.