Field IT Engineer: On‑Site Support & System Uptime

Oceans Healthcare; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Oceans Healthcare is seeking an IT Field Support Engineer to ensure the smooth operation of technology systems across multiple facilities. You will deploy hardware and software, troubleshoot issues, and support on-site users to minimize downtime.

The role requires hands-on IT support experience, strong communication skills, and the ability to work semi-autonomously in a dynamic healthcare environment. On-call rotations and coordination for acquisitions and expansions are part of the duties.

Qualifications

• Minimum of 2 years of hands-on IT support experience.
• Experience troubleshooting hardware, networking, and basic server issues in enterprise or multi-site environment.
• Demonstrated ability to work semi-autonomously and independently manage tasks on-site.
• Experience documenting technical issues and infrastructure changes accurately.

Responsibilities

• Prepare, configure, and deploy hardware, software, and network equipment for new facilities and acquisitions in accordance with company standards.
• Troubleshoot and resolve technical issues independently, applying judgment and problem-solving skills to ensure minimal disruption to operations.
• Collaborate with team members, end users, and stakeholders to communicate technical information, identify underlying issues, and implement practical solutions.
• Document all infrastructure changes, configurations, and technical information accurately for reference and knowledge sharing.
• Participate in on-call rotations as needed to support continuous operations and rapid issue resolution.
• Support IT initiatives related to new setups, acquisitions, and facility expansions, including coordinating logistics and resources for smooth implementation.

Skills

Troubleshooting

Communication

Customer service

Time management

On-site support

Education

CompTIA A+

CompTIA Network+

Tools

CompTIA A+

CompTIA Network+

Job description

Oceans Healthcare is seeking an IT Field Support Engineer to ensure the smooth operation of technology systems across multiple facilities. You will deploy hardware and software, troubleshoot issues, and support on-site users to minimize downtime.

The role requires hands-on IT support experience, strong communication skills, and the ability to work semi-autonomously in a dynamic healthcare environment. On-call rotations and coordination for acquisitions and expansions are part of the duties.