Field Inventory Control Specialist II

Turkey Hill; Scranton (Lackawanna County); On-site; USD 42,000 - 62,000; Full time

Job summary

Turkey Hill, a Cumberland Farms brand, is seeking a Store Inventory Audit Specialist to help protect assets and ensure accuracy across multiple locations. The role focuses on auditing field specialists, counting store merchandise, and identifying shrink and pricing discrepancies.

You will train and coach store managers on readiness standards, prepare immediate audit results, and coordinate with the Audit Finance Team.

Qualifications

• Minimum Education: HS Diploma or GED.
• Preferred Education: Associates degree.
• Minimum Experience: Retail Guest Service Leader, Shift Supervisor, or Keyholder.
• Preferred Experience: Retail Store Manager and/or inventory auditing experience.
• Soft Skills: Strong communication, feedback, teamwork, and professional demeanor.

Responsibilities

• Lead or support an audit process of Field Audit Control Specialists to conduct a physical inventory.
• Evaluate inventory conditions against audit readiness standards and coach Store Managers.
• Produce an immediate audit result by reconciling physical inventory with the book balance.
• Research inventory results and correct paperwork to reflect accurate audit outcomes.
• Travel long distances daily and be available for overnight travel.
• Ensure high customer satisfaction, accuracy and speed.

Skills

Effective communication

Teamwork

Problem solving

Education

HS Diploma or GED

Associates degree

Job description

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Turkey Hill is a member of the Cumberland Farms family of brands. Cumberland Farms is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:To produce store inventory results, which alert the company to problems in a unit's operation, including theft, accounting errors, paperwork, pricing, cash discrepancies, and evaluating the use of approved company shrink control systems. This involves physical counting as well evaluating inventory conditions and adherence to company shrink standards.

Responsibilities:

1. Lead or support an audit process of (1-3) Field Audit Control Specialists to conduct a physical inventory of store's merchandise. Every item of retail value and designated cost items in each store is counted or scanned including saleable merchandise, overstocks, damaged product and returns. This produces a value of the inventory that is used to produce a net-inventory loss/gain for each audit period.
2. Evaluate inventory conditions as measured by the Company's audit readiness standards. Need to be able to teach and coach the Store Managers on proper readiness standards, as well as deliver poor results in a professional and motivational manner.
3. Produce an immediate audit result for each unit at the time of the inventory. The result is calculated by comparing the physical inventory against the book balance and adjusting these figures to account for sales, unreported purchases, transfers, and price changes. This is done on a retail and cost basis as well as at an item level.
4. Research the inventory result, ensuring accuracy and making necessary adjustments and corrections to the result. By using reports, summaries and figures downloaded from corporate, information regarding vendor deliveries and returns, retailing, gross margins, price changes, sales figures and accounting discrepancies are researched, reported and corrected. This includes electronic data. This corrects each unit's paperwork to project a more accurate audit result, as well as alerting store management to errors being made in required paperwork, so that it can be corrected immediately at store level.
5. Evaluate the Manager's execution on the Company's Shrink Standards. This includes multiple-tiered questions based on the Manager's reports and feedback from the Manager. This often involves making determinations on the validity of the Manager's paperwork and statements.
6. Being accountable for obtaining a high level of customer satisfaction, accuracy and speed.
7. Must be able to perform the essential functions of this position with or without reasonable accommodation

Working Relationships:Store and District Managers, Retail Asset Protection and members of the Audit Finance Team (both Field and Store Support Center)

Minimum Education:HS Diploma or GED

Preferred Education:Associates degree

Minimum Experience:Retail Guest Service Leader, Shift Supervisor, or Keyholder

Preferred Experience:Retail Store Manager and/or inventory auditing experience

Licenses/Certifications:None

Soft Skills:Position requires effective communication skills (written and verbal), the ability to deliver feedback on audit results in a professional and motivational manner, the ability to work cohesively with the store teams and audit team, and the ability to be self-disciplined in their workday. Ability to exercise good judgment in analyzing complicated information. Being positive, team-orientated and flexible will be crucial to the success of this position.

Travel:Need to be able to travel long distances daily to reach various company locations. Need to be available for overnight travel as business warrants.

Hours & Conditions:Need to be available for full-time hours Mon-Fri, which can vary from day to day. Average hours will range from 40-45 hours per week. Early start time with location arrival time typically 5:00AM, with ending time varying daily.

Physical Requirements:Need to be able to lift up to 50 pounds, endure long periods of standing, kneeling, and squatting. Need to be able to work in wide variations in temperature (freezer and refrigeration).

At Turkey Hill, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.